Customer Support Specialist job in Calgary

Imagine working at a company where the service you bring to the table impacts our clients’ culture through positive messaging, with the goal of eliminating Bullying, Abuse, Harassment and Discrimination. In the position of Customer Support Specialist, you will play a vital role as the main point of contact with our end-users. This position will report to the Customer Support Supervisor and be part of the Customer Service team.

The company culture is entrepreneurial, driven and enthusiastic. This is a rare role that will challenge you to achieve your potential. Your results and your insight will be valued, respected and encouraged by the entire team. This is the opportunity you have been working towards, are you ready to deliver?
The roles and responsibilities of this position include:

- Receive user inquiries by e-mail, telephone and live chat in a timely manner
- Utilize our knowledge-base to respond to user inquiries promptly and professionally
- Escalate user inquiries where necessary and following-up to ensure timely and thorough service
- Maintain and update tickets using our helpdesk support software to avoid missing user inquiries and aid in accurate reporting
- Positively represent Respect Group through efficient, professional and pleasant customer service
- Additional administrative tasks as required during slow periods

Requirements:

- Prior experience in a customer-facing service role
- Conversational-level competence in both spoken and written French and English
- Exceptional communication skills, both verbal and written
- Ability to prioritize tasks with strong time-management skills
- Strong problem-solving skills
- Strong computer skills, comfortable resolving technical issues for users with provided tools
- Self-motivated, able to work independently
- Flexibility to work shifts on a year-round rotating schedule from 6:00 am until Midnight (MST)

The Customer Support Specialist is a work from home position, a quiet office space where you can work uninterrupted will be required. A laptop will be provided preloaded with the software required for the duration of employment. It is a requirement of this position that you maintain appropriate levels of internet access from your home office. Respect Group will provide documentation allowing for a tax deduction for this requirement.

This is a full-time position, with 40 hours per week on a rotating schedule.
Please apply with cover letter, resume and references to hr@respectgroupinc.com