Director of Operations job in Brooklyn

ABOUT US

Uncommon Goods offers remarkable designs by independent makers, and we do it with a positive impact on people and our planet. Learn more about our products, B Corp certification, Better to Give program, and amazing team members you might be working with.

ABOUT YOU

A dynamic leader with ecommerce and business to consumer fulfillment experience.  Excels at motivating operations managers and supervisors while reporting to the Chief Operations Officer. You hold a high bar for your team. You hold your own performance standards to the same expected level of everyone that you manage. Your values are aligned with our business, people, and customer service culture. You embrace a lean, collaborative team environment, and have an open, direct and encouraging communication style.

Responsibilities

• Lead UG’s warehouse and 3PL activities
• Develop more efficient technologies and improve operating processes to increase parcel volume, delight customers — all while trying to cut costs
• Liaise with Accounting to ensure accurate budgets and monthly P&Ls
• Improve quality (mispicks, damages, etc.) and click-to-deliver metrics
• Oversee inbound and outbound logistics, from vendor hand-off to receiving, monitoring and improving speed to market
• Manage 3PL relationships ensuring SLAs are met on a weekly basis to meet monthly, quarterly and yearly forecasting goals, while also supporting in streamlining their operations from a fulfillment and technology standpoint
• Build and implement scalable processes and systems to support operational growth across inventory management, warehouse management, procurement, including assessing systems, new vendor on-boarding, developing guides, and leading implementation
• Make recommendations to improve productivity, quality, and efficiency of ecommerce operations, planning, allocation, and product development
• Coordinate cross-functionally on key initiatives and special projects
• Evaluate the entire operations vendors to identify opportunities for cost savings

Skills & Qualifications

• 7+ years of professional experience with evidence of increasing responsibility in operations management
• Experience scaling up and scaling down a seasonal business, including but not limited to hiring 300+ seasonal warehouse associates
• Prior experience managing labor spend, 3PL and overhead costs.
• Bachelor's degree, or equivalent work experience, preferably with a focus in an analytical field
• Prior small company or start-up experience is a plus. Consulting experience is a plus
• Strategic and tactical experience improving, building and executing scalable processes
• Exceptional quantitative skills and aptitude. Deep knowledge of Excel and familiarity with databases and SQL
• Strong communication skills and attention to detail
• Creative problem-solver with excitement to work on cross-functional teams and projects 

COMPANY PERKS

• Robust benefits package with generous PTO, 401(k) with company match, and paid family leave
• Stock options
• Casual work atmosphere, company snacks, lunches, and team events
• 40% discount on our products

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Uncommon Goods is an Equal Employment Opportunity Employer