Chief Operating Officer (COO) job in Brooklyn

ABOUT YOU

You’re a strategic leader who is passionate about delighting customers, team members, and our shareholders alike because you know how to balance operational excellence, a servant leadership mindset, and productivity improvements. You are deeply knowledgeable in and truly enjoy warehouse operations, customer service, transportation, 3PL integrations, and technology. You thrive in a fast-paced (and we mean fast) environment. And your values are aligned with B Corporations and our company’s guiding principles.

Most importantly, you’re eager to take on a role with significant responsibility for our company’s growth, which reports directly to the Founder and CEO at our Brooklyn, NY headquarters.

ABOUT THE ROLE

• Ensures our people, processes, systems, and physical infrastructure are built to scale, delivering seasonal peaks and long-term growth.
• Leads, inspires, motivates and develops the operations management team by effectively establishing priorities, goals, and resourcing plans that support our unified culture and aligned business priorities.
• Makes business decisions with an understanding of costs, profits, risk, impact on people and the planet, and return on investment.

AS A LEADER, YOU:

• Have demonstrated management and strategic decision-making abilities and expertise in warehouse operations, customer service, and transportation.
• Can effectively plan, budget, staff, and manage our in-house and 3PL warehouse operations, seasonal workforce, customer service, facilities, security, and drop ship teams resulting in an outstanding customer experience that positively distinguishes us as “best in class”.
• Have a track record of quality standards, efficiency, and delivering outstanding financial results.
• Can oversee significant projects such as the launch of new technology systems, warehouse redesign, and the evaluation of new distribution partners and company-operated warehouses.
• Are a strong mentor with the ability to guide the team’s professional development-someone who celebrates success and is a motivator, as well as highly persuasive with excellent verbal and written communication skills.
• Analyze budgets, financial statements and manage costs to provide accurate data and identify critical business issues.
• Are a systematic and an innovative thinker that encourages creativity and takes a critical thinking analysis approach to problem solving.
• Maintain an in-depth, up-to-date knowledge of industry developments, technology, and competitors.

SKILLS/BACKGROUND:

• Prior experience in a COO, Head of Operations, or Customer Service (or similar) role.
• 7+ years of progressive managerial and leadership responsibilities.
• Ability to define operational excellence and put in place the people, process, goals, and metrics that will deliver a stellar customer and team member experience on budget.
• Proven experience with challenging contract negotiations.
• Comfort with managing complexity in an ambiguous and dynamic environment.
• Demonstrated success building and maintaining strong relationships with colleagues, vendors, service providers, and distributors leading to outstanding performance.
• Experience working in a lean, collaborative team environment with strong talent.
• Open, direct communication style.
• A track record of building and enhancing large scale systems and processes, setting up a distribution center from scratch, and partnering with different software vendors and 3PLs.
• Experience hiring and managing a large seasonal workforce is a significant plus.

What We Offer:

• Benefits package that includes subsidized medical/dental insurance premiums, generous PTO, paid family leave, and 401(k) with company match.
• Casual work atmosphere, fun company events. (Thanks to our team's creativity, we've devised ways to feel connected remotely, too, and it's still fun.)
• 40% discount on our products.
• Professional development/educational reimbursement.
• Public transportation and Citi Bike subsidies.
• Safe working environment. Many of our COVID-19 protocols exceed NYC and NYS safety standards. Those who can are working remotely. In our office and warehouse, COVID-19 testing is required of all new hires and monthly for all team members; PPE, including masks and gloves, is required for all team members; and workspaces provide recommended social distancing.

WHAT’S NEXT:

In addition to your resume, please include a cover letter that explains your interest in Uncommon Goods, why you are qualified, and why you'd love to take on this role.