Business Applications and Systems Manager job in North York

Green Circle Salons is a company committed to keeping People and the Planet Beautiful! We enable our member salons and spas to offer greener and smarter choices to their customers and employees. Our services and systems are designed to offer an affordable and achievable pathway for the beauty industry to make a difference and build a sustainable green business approach and lifestyle.

Green Circle Salons is a fast-growing Toronto local company of about 50 that is all about protecting the environmental integrity of the communities we all love and share. We hustle to make a positive impact on people, the community and the planet every single day and use our business as a force for good.

The Business Applications and Systems Manager is responsible for providing all aspects of the Technology function for Green Circle Salons. This individual provides expert systems support across the organization and is responsible for business applications design and management/development of the company’s CRM solution (Hubspot). They will assist with technology project management, resource management, data security, data integrity, and communicating with all users of the Green Circle Salons technology infrastructure. This individual also assists with identifying, selecting and deploying new technology to support organizational goals and objectives as well as maintaining existing technology. A successful candidate will love the hands-on nature of the role, excel at managing competing priorities, be highly action and achievement oriented, and thrive on the possibility to develop and improve our current technology footprint.

The Business Applications and Systems Manager will naturally align with our four core values:

BIG HEARTED
Help co-workers and partners so that we can all do big work
Engage with humility and curiosity, not ego
Say what you mean and mean what you say (clear is kind)
Respect diversity of thoughts, perspective and experience

POSSIBILITY

See challenges as opportunities, contribute solutions
Engage with hope and optimism
Embrace a growth mindset and engage in continuous learning

ALL – IN

Honour your commitment and follow through
Call attention to bottlenecks (unlock the bottleneck)
Go above and beyond, and strive for excellence

SUSTAINABILITY
Driven by social, environmental and economic health
Be the change you want to see in the world
Lead by example, live a more sustainable lifestyle
Purpose driven to become a force for good

Core Competencies

Accountability and Dependability
Adaptability
Analytical Thinking
Communication
Creative and Innovative Thinking
Negotiation
Planning and Organizing
Problem Solving
Continuous Improvement
Quality work
Innovation
Resourcefulness
Essential Duties and Responsibilities

• Act as creator/architect and manager of the Hubspot CRM system, including creating new and maintaining over 130 active automations.
• Lead with the planning, development and management of Technology services, and programs.
• Develop and maintain current documentation of all technology processes and automations.
• Participate in software evaluations and maintain vendor contracts related to the company’s needs related to Systems, Business Applications and Technology.
• Investigate and analyse problems and business processes and requirements, including impact analysis of change on all systems and business areas, for projects up to high complexity in order to recommend appropriate solutions.
• Determine scope and prepare detailed requirements documents for tasks and projects up to high complexity to ensure scope and business requirements are understood and acceptable to all impacted areas.
• Lead cross-functional teams involved in project development and/or implementation as required
• Collect information to analyze and evaluate existing and proposed systems.
• File and archive Technology related documents (e.g. requisitions, software licenses, software locations, warranties, contacts, etc.).
• Stay up to date on developments/updates/changes for existing systems and make suggestions to management accordingly.
• Negotiate with third party vendors for Technology needs, as necessary.
• Monitor the Technology budget and inform management when requirements surpass budgetary limits.
• Provide training to end users on software as needed.
• Participate in management meetings and provide PowerPoint slides and/or written materials as requested.
• Establish project timelines and approval requirements.
• Manage additional project activities throughout lifecycle, including the allocation of adequate resources, scheduling, documentation, budget, and other factors necessary for success.
• Act as a technical resource and provide expertise and guidance for internal and external inquiries.
• Continually research and maintain awareness of new and emerging technologies and potential applications.
• Produce regular reports (status, escalations, etc.) on the progress of projects.
• Wordpress development as required, including landing pages and popups.
• Design, code, and test major features in collaboration with Team Members and 3rd party developers.
• Debug and test software implementation.
• Ensure the functionality, performance, scalability, reliability, realistic implementation schedules and system architecture for each assignment.
• Perform other duties as assigned.

Key Qualifications

• Proactive approach to problems and issues, working ahead of potential "glitches".
• Excellent working knowledge of Hubspot and how to create custom automations to maximize the platform's use.
• Skill in teamwork, communication, innovation, adaptability, and decision making, along with a customer focus, results orientation, and business sense.
• Ability to explain technical concepts and theories to non-technical audiences.
• Strong evidence of time management skills required, including ability to prioritize data recovery and repair of system infrastructure above all other duties.
• Able to quickly analyze issues and determine the best course of action using available resources.
• High degree of resourcefulness, flexibility, and adaptability.
• Strong negotiation and prioritization skills.
• Effective communication skills with individuals at all levels of the organization.
• Effective written and verbal communication skills as well as presentation skills.
• Ability to meet deadlines and communicate the status of assignments.
• Comprehensive knowledge of the existing automated business applications, their relationships to each other, and interfaces to outside systems.
• Strong skills in understanding and using standard application development design, report and project management tools.
• Able to work well under pressure and meet set deadlines.
• Ability to follow through and complete overlapping projects.
• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.

Education and Experience

• Post Secondary Degree or Diploma in computer science, or an acceptable combination of education and relevant experience required.
• Minimum of 10 years of progressive Technology related experience
• Knowledge of networking, operating system, and server architectures.
• Good working knowledge of programming concepts, software development cycles, and associated tools platforms.
• Working experience with PHP and Javascript

Working Conditions:

Hours: Monday to Friday (9:00-5:00 ET)

Green Circle Salons welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.