Cool Camping Customer Service job in Remote

Are you interested in working from home? We’ve been doing that for four years so know what we're doing!

If you’re a self-motivated analytical thinker and proficient writer who enjoys helping others, come put your skills to use on a fast-paced, energetic work-from-home team!

OUR COMPANY (HIGHERRING):

• HigherRing is a mission-driven certified B Corp, a certified Woman-Owned Business based out of San Francisco, and a member of 1% for the Planet.
• We are committed to learning and growing, and we value and embrace diversity.
• Women, Black, Indigenous, and People of Color (BIPOC), LGBTQIA+, and other under-represented folks are highly encouraged to apply.
• We employ work-from-home agents all across the U.S.
• HigherRing employees enjoy employee status with a predictable schedule and receive paid training, on-going coaching, a living hourly wage, paid time off and insurance benefits!
• We provide competitive companies with high-touch, white-glove customer support while proudly investing in American workers and communities.
• We are using the power of business to effect positive social change!

Learn more about HigherRing at https://www.higherring.com/

YOU:

• Enjoy helping people and forming connections?
• Great problem solver and well written with solid computer skills and experience?
• Ready to work from the comfort of your own home - long term?
• Want to be part of a fun and supportive virtual team?
• Looking for an employer that wants to grow YOU along with the company?

OPEN POSITIONS:

We are hiring now for several remote, full-time, temporary/seasonal (5-6 month positions) that begin April 1 and April 29 - with the possibility of permanent employment at the conclusion of the temporary term.

These team members will help coordinate outdoor travel stays, manage customer relationships and questions, and work with site hosts to provide excellent customer service for a client who specializes in unique private property and public campsites, RV parks, tree houses, cabins, etc., for outdoor adventurers.

Most inquiries will be via email, so strong writing skills are a MUST. There will also be voicemails to return occasionally, and inbound phone inquiries may be added later.

You will be working with both campers and site hosts - the ability to create a connection and handle these inquiries with confidence and white gloves is key!

You will also be working directly with our client, providing back-office support (from your home), so good communication skills and computer expertise are important as well.

Approximately 38 hours a week, with potential overtime opportunities. Flexibility will be needed as the company continues it’s incredible growth.

Weekend availability will be required for most positions.

We must have your commitment and dependability for the full, temporary term.

We provide paid training, ongoing coaching and feedback, and a fun and supportive environment.

NOTE: You will need to use your own computer and allow us to add our antivirus security software to it for the period of employment.

REALLY IMPORTANT STUFF:

• Reliability, professionalism, a strong work ethic, good writing skills, and the ability to think on your feet are VERY important!
• You must have a quiet, private, distraction-free workspace.
• Our systems require a direct ethernet cable connection (no satellite or WiFi) and strong internet bandwidth (minimum 10 mbps download/3 mbps upload) from a reliable provider (check your speed at www.speedtest.net before applying to see if you qualify).

TO LEARN MORE AND APPLY:

Visit our Careers page at https://www.higherring.com/career to take the first steps!!

(Applications without an included resume will not be considered. Cover letters help us evaluate writing skills and are also required to move to the next step.)

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