Client Relations Coordinator job in Brooklyn

JOB MISSION

The Client Relations Coordinator will process all non e-commerce orders that pass through our North American warehouse, closely interact with distributors on a variety of issues, and also with their client salons on issues related to our quarterly Rewards program, provide sales reporting and support on other key activities that help maintain the integrity of the Davines brand worldwide. You will collaborate with all internal departments within Davines and will have high exposure to management and leadership. You are self-motivated and proactive in learning new skills, new system and looking to help the department improve its process.

DUTIES AND KEY RESPONSIBILITIES

• Send daily and monthly reports to CEO and other relevant stakeholders.
• Update and maintain various trackers and other key spreadsheets.
• Perform daily follow-up on orders in progress.
• Respond to customer requests for purchase orders, order changes, adjustments, and cancellations directly from customers.
• Help manage inventory and backorders and escalate expedite request to our warehouse team.
• Build and maintain relationships with our network of distributors and key direct accounts by assisting with inquiries while offering realistic solutions to challenges.
• Process orders and provide a high level of service and communication throughout, such as confirming orders, delivery lead times and delivery updates and/or changes are communicated to the customer.
• Coordination with clients past delivery to resolve any issues, concerns over level of service provided (delays), investigating and crediting or invoicing shortages, overages and damages.
• Coordinate with 3PL fulfillment center and freight forwarders to ensure clients receive their orders in a timely fashion and address any eventual issues that may occur.
• Responsible for maintaining and cataloging sales, KPIs and other essential client-related data that the CEO and Management rely on for further analysis and decision-making.
• Proactively take on projects that aim to solve reoccurring problems.
• Document department procedures and participate in department meetings to help identify areas of improvement and carry out actions to implement changes to improve the process.
• Ensure quality service to our salon partners by processing quarterly rewards program orders, assisting in resolving any complications, and compiling and adjusting point balances quarterly.
• Apply a positive and proactive approach to challenging situations.
• Communicate with other departments daily to ensure that all client needs are met to the best of our ability.
• Other projects as assigned.

POSITION REQUIREMENTS

• Bachelor's Degree
• 2 years of experience in a Customer Service or related field preferred
• Working experience with Microsoft Office Suite, specifically Excel.
• Excellent oral and written communications skills for correspondence with all stakeholders
• Excellent problem solving and organization skills.
• Strong attention to details.
• Any familiarity with Italian language considered a plus.

EQUAL EMPLOYMENT OPPORTUNITY

In Davines Group we celebrate diversity, and inclusiveness is a crucial pillar of our Ethical Chart.

For this reason, Davines Group does not discriminate in employment on the basis of race, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status or other non-merit factor.