Product Manager: Logistics and Customer Service job in Brooklyn

ABOUT US

Uncommon Goods offers an ever-changing assortment of original, creative gifts. We partner with independent makers and small businesses to offer our customers an assortment of items that they love to surprise loved ones with (and treat themselves, too)!
We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here.
The best part of Uncommon Goods is us—our team. We've been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is.

Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with.

ABOUT YOU

You are determined when it comes to finding solutions, committed to using data to inform decision-making, are diplomatic with your peers, and undauntedly optimistic. You have a voracious appetite for tackling new work, a diplomatic and fair approach to decision-making, and an abiding faith in the power of data as evidence to make decisions. You embody a keen sense of humor and an investment in team success.

ABOUT THE ROLE

The Operations Product Manager sits at the epicenter of operational excellence, focused on process, feature, and system improvements that will drive efficiency and reduce costs while ensuring users have the right features at the right time. Interested applicants should have a driving ambition to improve warehouse operations through technology. This role will report to the Senior Product Manager for Internal Tools and collaborate heavily with the warehouse & customer service teams.

The Operations Product Manager will work together with Product Management and Operations teams to identify challenges and opportunities, prioritize them on the product roadmap, and facilitate multi-directional communication to see changes through to completion. The Product Manager will set the product strategy for software development initiatives that support Outbound, Transportation, and Customer Service operations for internal systems. In this role, they will lead the Operations technology product team and work alongside a Scrum Master, Product Analyst, and Developers, with UX and QA support.

SKILLS AND QUALIFICATIONS

Demonstrated history in finding innovative technology-based solutions to improve processes
Demonstrated success in identifying business drivers, setting ambitious goals, and measuring success through relevant metrics
Demonstrated success in utilizing data to evaluate feature success and drive decision-making
Experience working with quantitative data to derive insights; knowledge of SQL or similar tool to run and analyze basic queries
Experience analyzing and documenting workflows and processes
3+ years of leading a successful team
5+ years working in logistics, 3PL, warehouse, customer service, or relevant experience
Demonstrated mastery working within an Agile framework and SCRUM implementation, with JIRA or similar tool to manage team performance
Motivation to translate complex business, operational, and technology needs among colleagues; to listen, internalize, and summarize technology changes in order to develop and share product strategy to non-tech stakeholders

RESPONSIBILITIES

Product Strategist

Maintain the product roadmap – a high-level planning document that conveys the complexity and urgency of initiatives and features
Analyze and document critical business intelligence about Ops systems including internal user data, customer feedback, and product metrics to inform product strategy
Research critical business intelligence including trends among competitors and technology-based tools available in the market
Analyze feedback, ideas, and research to build the Ops roadmap
Continually weigh the competing objectives for Ops Product needs against company resources, other products, and requests from various stakeholders
Build accurate ROI cases for new initiatives and features, including build vs. buy analysis

Product Champion

Internal Stakeholders
Promote fairness, evaluate all ideas carefully, and facilitate peer learning in service to building the Ops roadmap
Support and educate stakeholders on how to request, track, and prioritize work
Conduct Current State/Future State/Target Operating Model workshops with relevant stakeholders to analyze, document, and plan upcoming work
Diplomatically manage expectations of stakeholders – to say Now, Later, or Someday in a clear-eyed, data-driven manner; remain open with stakeholders about why and how you are making decisions
Ensure relevant Uncommon Goods teams receive adequate and thorough training for new features
Improve transparency by radiating information between and among all stakeholders
Team Management
Oversee the flow of requests, code development, and low risk code releases by providing team vision and leadership
Constantly update and groom the backlog to provide prioritization for the Scrum team sprint over sprint; guide team progress through close collaboration
Work closely with the Product Management team to represent the Ops product perspective in resource allocation and other critical decisions
Guide the team and organization on how to use Agile/Scrum practices and values to drive operational improvement
Ability to use influence to set a high standard for and drive the development of high quality code on a self-managing team

COMPANY PERKS

Benefits package includes subsidized medical/dental insurance premiums, generous PTO, paid family leave, and 401(k) with company match.
Casual work atmosphere, fun company events.  (Thanks to our team's creativity, we've devised ways to feel connected remotely, too, and it's still fun.)
40% discount on our products.
Professional development/educational reimbursement.
Public transportation and Citi Bike subsidies.
Safe working environment. Many of our COVID-19 protocols exceed NYC and NYS safety standards. Those who can are working remotely. In our office and warehouse, COVID-19 testing is required of all new hires and monthly for all team members; PPE, including masks and gloves, is required for all team members; and workspaces provide recommended social distancing.

To apply, please submit the following:

Resume
Cover Letter