Account Manager job in Chicago

c|change is a Chicago- based creative agency elevating brands with thoughtful design and artful execution. More than storytelling, our work is all about Worldbuilding, bringing new ideas and innovations to life across industries and media. We ask the right questions to find new ways to engage, define audience needs, and develop approaches to connect the right people with the right message.

Founded in 2001, we are a team of brand experts and agents of change, designing and building remarkable experiences that deepen relationships with your key constituents.

Our core values keep us empathetic, curious and open:
We are compassionately collaborative, radically optimistic and mindfully creative in our approach to work.

We are currently seeking an Account Manager to act as key point-of-contact to clients; clearly defining, communicating, and managing projects to ensure delivery of work that produces results and delights. The Account Manager is responsible for developing strong relationships, managing projects (budgets, timing, and other resources), and quality assurance of deliverables. Account Managers are the primary contact point for all client communications.

RESPONSIBILITIES

Serve as the lead point of contact for all account and project management matters across several key clients.

Build and maintain strong, long-term client relationships.

Negotiate statements of work (estimates), with sufficient client and c|change stakeholder input.

Project management: planning, organizing, managing, and delivering projects from beginning to end to ensure the timely and successful delivery of our solutions according to client needs and objectives.

Create and manage detailed timelines/schedules and budgets throughout the duration of the project; including billing.

Work closely with Traffic Manager to deploy resources in an efficient and effective way.

Prepare reports on account status: Clearly communicate the progress of project-related tasks to internal and external stakeholders, as needed.

QUALIFICATIONS

• 3-5 years of experience in marketing/design agency experience
• Experience in managing interactive, web, print, video and integrated campaigns
• Thoughtful, proactive working style; Strong writing, editing and proofreading skills
• Experienced in agency procedures - billing time, budget management, managing multiple relationships and projects at once - both internally with staff and externally with clients and vendors
• Very strong attention to detail
• BS/BA in a related field, or work equivalent

Benefits of working at c|change include competitive salary, 100% paid medical, dental, and vision insurance for employees and dependents; retirement benefit with employer match; commuter benefits; office in River North (though working remotely for now); access to learning and development opportunities.

c|change is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.