Chief Experience Officer (CXO) job in Brooklyn

About you
You are a strategic leader with the experience to deliver results that add value to both customers and the business. You have executive experience leading teams across multiple subject areas and have a keen understanding of e-commerce. You are a dedicated customer advocate and passionate about delivering outstanding user experiences.

You have your finger on the pulse of design, technology, and sustainable business – you know where the industry is headed and will keep our company at the forefront. You have the analytical chops to plan, prioritize, lead, and facilitate software solutions for our key business opportunities. You have the ability and knowledge to partner closely with our customer service and technology departments while collaborating effectively with our marketing, creative, merchandising, operations, finance, and HR teams.

This position has significant responsibility for company growth and will report directly to the Founder and CEO at our Brooklyn, NY headquarters.

About the role

• Lead all aspects of our highly hardworking Product Management team with the potential to increase responsibilities to lead additional departments.
• Develop and implement effective, innovative, customer-centric business strategies that enable the company to achieve its customer experience, social, environmental, and financial goals.
• Lead, mentor, and grow a diverse team including Product Managers and UX designers.
• Communicate product plans, trade-offs, and results to the company and leadership.
• Drive the implementation of the customer experience product roadmap through an agile approach and partnering closely with our tech, operations, merchandising marketing, and data teams.
• Establish the objectives, data disciplines, and KPIs/metrics to help the Product Team deliver results that align with our business strategies, culture, and goals.
• Communicate important trends and findings as they happen. Feed takeaways back into the product discovery process.
• Maintain a deep and current knowledge of competitors, technology, and industry developments.

As a leader, you...

• Have demonstrated strategic decision-making abilities combined with successful execution.
• Have a track record of building and leading high-performance and agile teams that deliver exceptional and ever-improving customer experiences.
• Have a track record of delivering quality products and experiences with outstanding financial results.
• Are a strong mentor with the ability to guide the team's professional development, celebrate success, and motivate.
• Are an innovative problem solver that encourages creativity and employs critical thinking in your approach to problem-solving.
• Are a positive change agent who will generate new insights. You know how and are willing to take calculated risks.
• Effectively collaborate and communicate cross-departmentally/throughout the company.
• Are highly persuasive with excellent verbal and written communication skills.
• Analyze budgets and financial performance to identify critical business issues.

Skills/background

• Have held Chief Experience Officer, Chief Product Officer, Chief Customer Officer (or similar) role, or Founder/CEO/COO/CMO/General Manager role.
• 7+ years of progressive managerial and leadership responsibilities.
• Understand the buyer's journey and customer life cycle, with a consistent track record of being able to optimize, enhance, and differentiate the customer experience.
• P&L responsibilities including proven success in launching new initiatives
• Experience with both internal and customer-facing initiatives. Experience with user research/user testing, product management methodologies, and lean UX principles a plus.
• Comfortable leading complex projects in an innovative, dynamic environment.

Company perks

• Benefits package includes subsidized medical/dental insurance premiums, generous PTO, paid family leave, and 401(k) with company match.
• Casual work atmosphere, fun company events. (Thanks to our team's creativity, we've devised ways to feel connected remotely, too, and it's still fun.)
• 40% discount on our products.
• Professional development/educational reimbursement.
• Public transportation and Citi Bike subsidies.
• Safe working environment. Many of our COVID-19 protocols exceed NYC and NYS safety standards. Those who can are working remotely. In our office and warehouse, COVID-19 testing is required of all new hires and regularly for all on-site team members; PPE, including masks and gloves, is required; and workspaces provide recommended social distancing.

What's next

In addition to your resume, please include a cover letter that explains your interest in Uncommon Goods, why you are qualified, and why you'd love this role.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.