Account Manager job in Remote

Varsity Technologies is looking for an Account Manager to join their growing sales team! 

This is a fully remote position serving our customers in California and other regions as needed. 

The Account Manager will be responsible for delivering on customer experience through regular planning meetings, facilitating and developing technology roadmaps, creating annual customer budgets, and developing technology related initiatives to be fulfilled by Varsity. The Account Manager will be the main point of contact for clients.

Account Management

• Responsible for developing and maintaining excellent client relationships with Point of Contacts and key decision makers.
• Manage all facets of account management by creating comprehensive account management plans that provide clear IT roadmap strategy to deliver their core business objectives with clear timelines and actions.
• Ensure annual service reviews with every client detailing the value they receive from existing contracts and introduce product updates and new products and services.
• Lead contract re-negotiations creating strategic renewal options leveraging upsell and cross sell options and help the customer receive maximum value by placing more or all their business with Varsity.
• Actively lead and participate in sales cycle with existing clients for identifying and closing new engagements and opportunities such as upsells, upgrades, new projects, and technologies, etc.
• Represent the voice of the customer to the rest of the Varsity team.
• Track all outreach, engagement, and touchpoints with customers on a daily and weekly basis.
• Create proposals and SOWs for new projects with existing clients.
• Help create technology solution offerings that streamline the implementation process.
• Engage with customers and act as the management sponsor of key projects.

Qualifications:

• 3+ years of Account Management experience in IT, Managed Services, or similar industry.
• Ability to handle multiple projects at once, problem solve and pivot with changing priorities.
• Experience working with non-profits, schools, and/or healthcare organizations a plus.