Manager, Member Services Team job in Kitchener

Want to experience banking with purpose?

At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

You’re invited to make a difference…as a full time Manager, Member Services Team in our Kitchener Branch.

In this role, you will have the opportunity to shape a welcoming and professional member service culture to help members experience banking with purpose. Working collaboratively, you will provide meaningful recognition, hands-on coaching and ongoing development, to support the front line team. Your primary responsibilities involve scheduling and equipping staff to meet members’ needs through effective delivery of services, advice, and referral to branch partners. You will also be directly involved in membership opening, cash management, fulfilling complex or unusual transactions, and resolving member concerns escalated by the team.

What to bring

As a Kindred leader, your first priority will be to enable and inspire your staff to give their best contribution. You have the desire to build deep relationships of trust to leverage and grow the talent of your staff, and you lead with compassion, integrity and stewardship. Placing importance on building community and connection, you are excited by the opportunities and challenges of leading in a strategically located urban branch with a diverse membership. Finally, you bring an active commitment to Kindred’s shared values and purpose.

Plus, you bring your qualifications and experience:

• Post-secondary education, and
• 3-5 years of progressive experience in financial services
• Proven skills in prioritizing competing demands and meeting deadlines
• Strong coaching, communication and interpersonal skills
• Previous supervisory experience is an asset

Why Kindred

You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with colleagues. You’ll also be supported in volunteering your talents for community and other programs that are important to you.

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for the overall wellness of the whole you. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. By choosing Kindred, you’ll be joining an engaged workforce: we’re a provider of a Living Wage, and we’re using business as a force for good™ as a B Corp.

RSVP

Ready to choose Kindred? Visit www.kindredcu.com to see how we can make a difference together! Apply by Aug 6 with your resume and cover letter explaining why you want to work for Kindred. We look forward to connecting with you!

Kindred is a respectful, compassionate and inclusive workplace. We are committed to a barrier-free recruitment process: if you are selected for an interview for which you require accommodation due to disability, please notify us when scheduling your interview.