Technical and Administrative Support Specialist job in Remote

WE ARE HIRING NOW FOR A FT TECHNICAL AND ADMINISTRATIVE SUPPORT SPECIALIST.

Do you have a passion and interest in helping the planet by being part of the change in how water operators measure, manage and forecast water quality and efficiency? Our client needs technical support for customers for this innovative technology. They also need high-level administrative help where you will learn about international logistics and assist fast-moving business partners.

Want to work from home long term? Our team has been doing that for years so we know how to do it right!

If you’re a self-motivated analytical thinker who enjoys helping others, come put your skills to use on a fast-paced, energetic work-from-home team!

This position requires consistent availability for these days and hours: 8 am -5 pm Pacific (may adjust somewhat)

• You must love solving technical problems, are okay with building support documentation and you should understand how systems work together and have a functioning understanding of databases and data structure.
• You’ll learn about international logistics, supply chain and domestic manufacturing.
• We’re looking for someone very organized, dependable and PROACTIVE who expects to learn and who can be flexible.
• You may be juggling a few responsibilities at once with various timelines. This team is going to depend on you and will celebrate your interest in solving customer difficulties.
• We provide the computer, paid training, and a fun and supportive environment!
• Women, Black, Indigenous, People of Color (BIPOC), LGBTQIA+, and other under-represented folks are highly encouraged to apply.

ABOUT HIGHERRING:

• Who are we? HigherRing is a mission-driven certified B Corp, a certified Woman-Owned Business and a member of 1% for the Planet based out of San Francisco, CA and Eugene, OR, employing work-from-home team members all across the U.S.  We are committed to learning and growing, and we’ve seen first hand how celebrating diversity promotes understanding and growth.

• What do we do?  We provide competitive companies with high-touch, responsive, enthusiastic and warm customer service and back-office support while proudly investing in American workers and communities.

• What makes us different? We are using the power of business to effect positive social change!  As a B Corp, HigherRing is one of about 2,500 companies such as Patagonia, Ben & Jerry's, and Grove Collaborative that balances social & environmental impact with profits. We can only do well if our community, environment, employees, and customers do well. Learn more about B Corps in this YouTube video: What is a B Corp?

WHAT ABOUT YOU?

• Enjoy helping people and forming connections?
• Ready to work from the comfort of your own home - long term?
• Want to be part of a fun and supportive virtual team?
• Looking for an employer that wants to grow YOU along with the company?

ESSENTIAL QUALIFICATIONS AND REQUIREMENTS:

• Keen problem-solving and active listening skills with the ability to think on your feet
• Ability to use positive language to drive a positive and satisfactory outcome
• Capable of maintaining a positive attitude even on a tough day
• Understands the importance of the client relationship and can help foster a healthy, collaborative environment with our client partners
• Professional demeanor with good conflict resolution skills and with the ability to raise concerns in a healthy manner. 
• Tact
• Reliable and flexible! 
• • You must have a dedicated and dependable work ethic and understand the importance of maintaining schedule commitments.  We very much appreciate your planning ahead to ensure that coverage can be arranged in case of absence
  • HigherRing strives to provide predictable schedules, but available hours are dependent on our clients’ needs and best business practices
• Fluency in oral and written English, including excellent writing, grammar, and spelling skills
• A second language is a plus!
• Strong computer skills including familiarity using multiple browsers, instant messaging tools, telephony and CRM systems if possible
• You must have a quiet, private, distraction-free workspace

IMPORTANT: Our systems require a direct ethernet cable connection and strong Internet bandwidth.

You must have a minimum download speed of 10 Mbps, minimum upload speed of 3 Mbps, and a maximum ping of 50 from a reliable provider to run our platforms. 

Please check your speed at www.speedtest.net before applying to ensure they meet our minimums.

To ensure the security of client data, team members may NOT use satellite, cell phone hot spots, public networks, or Wi-Fi connections. Depending on the team, VPN may not be allowed.

​OUR AWESOME AND COMPETITIVE BENEFITS PACKAGE INCLUDES:

• Employee (not contractor) status at an exciting, socially-minded company
• Paid training
• Option to participate in medical, dental and vision insurance programs (we cover 80+% of the basic plan premium)
• 401(k) plan with 1% match contribution
• Paid vacation after your first year
• Paid sick leave with 50% of unused sick leave rolled to your paid vacation 'bank' on your anniversary
• A fun wellness program, with new offerings weekly around yoga, meditation or breathing work 
• An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs!
• Opportunities for growth and advancement - our entire management team started on the phones!
• A fast-paced work environment where your input is valued, and where mutual respect and camaraderie are a significant part of our culture

NOTE: 

Currently, we are able to hire in the following 24 states only. Please only apply if you live in and would be working from one of these states:  Alabama, Arizona, Arkansas, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Texas, Utah and Washington.

 
READY TO TAKE THE NEXT STEPS?

Visit our Careers page at HigherRing Careers to take the first steps!!

PLEASE be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter!  (We can’t consider you without all three submissions.)