Head of Operations job in Remote

We're looking for an "air traffic controller" who can take our growing company (HigherRing) to the next level. You'll be a leadership team partner, with key responsibilities involving our people, systems, business decisions and overall direction. We will be relying on YOUR experience and knowledge to grow our company and B Corp mission! This is a FT+ position.

HigherRing was an all-remote company before the pandemic, so our virtual workplace is strong!

If you’re a self-motivated analytical thinker who enjoys juggling multiple projects and priorities and solving problems, come put your skills to use on a fast-paced, energetic work-from-home team!

The essential qualities for this position include:

• A passion for B Corps and mission-driven businesses
• Experience in Operations and HR (preferably in a remote environment)
• Technology and systems aptitude and experience, including troubleshooting systems and equipment issues AND systems evaluation and implementation experience
• Experience scaling a startup and knowledge of systems and processes to effectively and efficiently handle our expected growth
• UBER organized, with focus on efficiency and effectiveness
• Attention to detail - from HR documentation to maintaining current policies, processes and related documentation, while also keeping an eye out for ways to optimize and expand (as we have the time/resources to do so)
• Able to juggle, track and prioritize constant info and requests coming at you (i.e., fast decisions regarding whether to deal with it now or later - and having a system for how to ensure you DO deal with it later)
• Excellent strategic thinking and decision-making and problem-solving skills while taking into account best business practices, finances, HR and staffing implications, and company goals
• Ability to see big picture and recognize and address ripple effects (to documentation and systems) of decisions and pivots
• Resourceful - able to recognize, research and investigate issues and potential solutions
• EXCELLENT Memory (or strategies to compensate)
• Able to respectfully manage/train/coach/direct others AND ability to gracefully receive and implement same
• Experience with staffing, hiring, and scheduling
• Able to drive projects and processes
• Availability beyond basic business hours and likely more than 40 hours a week at times - especially as we scale and during busy seasons
• We provide the equipment, paid training, and a fun and supportive environment!
• Women, Black, Indigenous, People of Color (BIPOC), LGBTQIA+, and other under-represented folks are highly encouraged to apply.

ABOUT HIGHERRING:

Who are we?

HigherRing is a mission-driven certified B Corp, a certified Woman-Owned Business and a member of 1% for the Planet based out of San Francisco, CA, employing work-from-home team members all across the U.S. We are committed to learning and growing, and we’ve seen first hand how celebrating diversity promotes understanding and growth.

What do we do?

We provide competitive companies with high-touch, responsive, enthusiastic and warm customer service and operations support while proudly investing in American workers and communities.

What makes us different?

We are using the power of business to effect positive social change! As a B Corp, HigherRing is one of about 2,500 companies such as Patagonia, Ben & Jerry's, and Grove Collaborative that balances social & environmental impact with profits. We can only do well if our community, environment, employees, and customers do well. 

WHAT ABOUT YOU?

• Enjoy helping people and forming connections?
• Ready to work from the comfort of your own home - long term?
• Want to be part of a fun and supportive virtual team?
• Looking for an employer that wants to grow YOU along with the company?

IMPORTANT: Our systems require a direct ethernet cable connection and strong Internet bandwidth.

You must have a minimum download speed of 10 Mbps, minimum upload speed of 3 Mbps, and a maximum ping of 50 from a reliable provider to run our platforms.

Please check your speed at www.speedtest.net before applying to ensure they meet our minimums.

To ensure the security of client data, team members may NOT use satellite, cell phone hot spots, public networks, or Wi-Fi connections. Depending on the team, VPN may not be allowed.

​OUR AWESOME AND COMPETITIVE BENEFITS PACKAGE INCLUDES:

• Employee (not contractor) status at an exciting, socially-minded company
• Paid training
• Option to participate in medical, dental and vision insurance programs (we cover 80+% of the basic plan premium)
• 401(k) plan with 1% match contribution
• Paid vacation
• Paid sick leave with 50% of unused sick leave rolled to your paid vacation bank on your anniversary
• A financial wellness and resource program
• A physical and mental wellness program, with new offerings weekly around yoga, meditation and breath work
• An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs!
• Opportunities for growth and advancement - our entire management team started on the phones!
• A fast-paced work environment where Team Member input is valued, and where mutual respect and camaraderie are a significant part of our culture.

NOTE:

Currently, we are able to hire in the following 24 states only. Please only apply if you live in and would be working from one of these states: Alabama, Arizona, Arkansas, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Texas, Utah and Washington.

READY TO TAKE THE NEXT STEPS?

Visit our Careers page at HigherRing Careers to take the first steps!!

PLEASE be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! (We can’t consider you without all three submissions.)