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Seasonal Associate, Customer Support job

Vacancy has expired

Allbirds, Inc. jobs
Company Type:  Certified B Corporation
Industry:  Other/Not Classified
Employment:  Full-time
Impact Area:  Quality of Life
Company Name:  Allbirds, Inc.
Country:  United States
Map: 

Description

Allbirds HQ | San Francisco, CA | Reports to the Customer Support Manager


Where do we need help?


At Allbirds, our goal is to cut through the clutter. We've swapped out wholesale for direct to consumer, flashy branding for minimalist flair, and compromised function for maximum comfort. All this is rooted in a deep desire to put the customer first in everything we do. Pivotal to maintaining these goals are the people at Allbirds who help ‘shepherd’ our customers to happiness. This is where you come in. As the holiday season approaches us, we need some passionate, scrappy individuals to join our customer support team. 


What does the job entail?


As a Customer Support Associate, you will be on email, chat and phone with our customers, creating the front line of engagement for our company. If they aren’t happy, we won’t be happy. Ensuring customer happiness requires creativity, problem solving ability, passion, and an unwaveringly upbeat attitude. 



  • Serve as an Allbirds brand ambassador on the front line with our customers;

  • Problem solve customer challenges;

  • Engage with customers via phone, chat, social media, and email channels;

  • Maintain awareness of trends and patterns in customer communications, and create self-help and other creative tools to aid our customers;

  • Help develop talent management tools and processes for the customer experience group, including training and onboarding, career development, and rewards;

  • Take feedback on product and other aspects of our business, and liaise with colleagues in other areas of Allbirds to improve our company;

  • Track our success in building customer happiness, and report these to supervisors.


Requirements


You love to communicate with people, solve problems, and generally be a part of a team that is doing important work. You are:



  • Experienced in a customer facing environment – perhaps through customer experience teams, or in relevant service positions;

  • Incredibly organized and detail-oriented;

  • Upbeat and positive;

  • Able to juggle multiple conversations with customers, and track trends and data to help improve customer happiness;

  • Curious and eager to question assumptions, and then take initiative to find creative solutions

  • Able to adhere to our holiday black-out period from November 15 - January 15

  • Both part-time and full-time roles are available


Benefits



  • Competitive hourly rate

  • Free shoes!

ref: (SB_4131)
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