Please visit our Careers page to review all opportunities and submit your application for the role(s) that best fit your location and work authorization. This is a Full-Time Role (40 hours per week) with no option for part-time work.

About B Lab 

B Lab is transforming the global economy to benefit all people, communities, and the planet. A leader in economic systems change, our global network creates standards, policies, and tools for business, and we certify companies—known as B Corps—who are leading the way. Our global vision for an inclusive, equitable, and regenerative economic system has never been more relevant or needed than it is now.

B Lab US & Canada is one of the partners of the global network that makes up the B Corp community. Our Mission is to cultivate, mobilize and amplify the collective impact of a community of credible, stakeholder-driven business leaders, in order to drive economic systems change for the benefit of all.

About the Opportunity

The US & Canada Community Team exists to create economic and environmental justice through the support and activation of Certified B Corporations. We are convenors, connectors, innovators, and equity-oriented community builders. With expertise in company engagement, events, technology, and network building, we create and support impact, financial resilience, and certification health for and through B Corps in the United States and Canada.

The Senior Associate Community Engagement plays a critical role in B Lab U.S. & Canada driving economic and environmental justice through one of the most central stakeholders: Certified B Corporations. An essential role to building a thriving, resilient, and JEDI-forward B Corp community, the Senior Associate Community Engagement is a skilled community builder, relationship manager, and project manager. The Senior Associate Community Engagement onboards newly certified B Corporations, manages our B Corp resource library, supports B Corps’ healthy, engaged relationship with B Lab U.S. & Canada, and ensures their activation on the B Hive online platform.

Core Responsibilities 

Community Engagement (50%)

• Onboard new companies (B Corps) that join the community by hosting monthly group calls
• Gauge success of onboarding activities by reviewing metrics and soliciting feedback, and then iterate the program to improve offerings
• Manage and update automated email communications and basic resources (welcome guides) 
• Reach out to companies as needed to ensure basic engagement and encourage engagement with periodic marketing campaigns  
• Respond to companies’ outreach via our online support platform (Freshdesk), and collaborate on ways to solve challenges at scale as our community grows
• Support systems and events that enable Certified B Corps to connect and engage with one another
• Work with peers to monitor and report customer support performance within U.S. and Canada channels

Online Community (B Hive) Management (50%)

• Activate our Certified B Corp community via our online platform (B Hive) with engaging programming, communications, invitations, and opportunities to connect 
• Announce and welcome new companies via our online platform (B Hive)
• Collaborate with program and event managers to maximize platform usage, and work with Global Partners to encourage/support adoption within their regions
• Provide customer support and timely resolution of challenges (via B Hive and Freshdesk)
• Support cross-functional teams to maintain and refresh our resource and education library 
• Work with Senior Manager to solicit and review community-sources stories and best-practices
• Work with Senior Manager to update B Hive features, programs, and offerings (B Corp discount offers, B2B B Corp connectivity, retail maps, and other business value drivers)
• Track and review usage data to inform continued improvement

About You

Experience and skills necessary to succeed in this role include the following:

• 1- 3 years of experience
• Excellent organizational skills
  
  • You are organized & efficient with the ability to keep track of multiple priorities at once. Managing through complexity comes naturally for you; you thrive in a busy environment and are calm under pressure
  • You have project management experience with an ability to self-manage and follow through to meet deadlines and/or follow an outlined process
  • Strong digital skills with the ability to drive engagement through online tools
• Collaborative with excellent communication skills
  • You love working with people, are able to quickly build trust, and enjoy engaging with diverse perspectives 
  • You have the ability to navigate relationships with individuals at all levels of seniority within an organization
  • You enjoy collaborating and can be an independent contributor
  • You are a clear communicator: direct, concise, good writer and adapt to strike the right tone with a respective audience
• Trustworthy: You handle confidential and sensitive information with humility, professionalism, and discretion
• Committed to Justice, Equity, Diversity, and Inclusion (JEDI): You are deeply committed to JEDI. You recognize we’re all on a journey. You are committed to driving systems change that will lift up Black, Indigenous, and People of Color, and lift up our overall work as an anti-racist organization.
• Impact-oriented: 
  • You are motivated by our purpose
  • You think that business can be a force for good to improve the economy and environment
  • You have some knowledge of movement building

While not strictly required, the ideal candidate also:

• Has experience with the following tools or comparable tools
  • Slack, Zoom, Asana, Adobe, Salesforce
• Is in an active listener
• Exudes empathy, self-awareness, and curiosity

Hesitant to apply? Even if you do not believe that you meet 100% of these skills or experiences but feel that this is a great role for you, we would still like to hear from you!

Compensation Details

B Lab offers a competitive compensation plan that includes:

• Annual salary range of $50,000 - $55,000
• Excellent health benefits package including access to medical, vision and dental coverage
• Paid time off for vacation - in your first year, you’ll start with 3 weeks (prorated in a calendar year)
• 403(b) with a match of up to 3%
• Unlimited sick and personal time - if you need it, use it
• After your first year of employment, 40 hours paid time off for community service; paid parental leave; and time and budget for your professional development (we assess this PD budget annually)

Hiring Process

We require the following in order to consider your application:

• Resume and responses to our accompanying application questions
• Cover letter is not required

If you progress through additional stages in the hiring process you can expect to:

• Step 1: Complete a one-way video interview presented by our team via Spark Hire 
• Step 2: Participate in an interview with a panel via Google Meet
• Step 3: Complete a brief hiring exercise and a final interview

We will begin reviewing applications on July 6th and will continue until we identify a diverse and qualified candidate pool.

Please note: All applications will be reviewed by our team, and all candidates will receive a status update via email after their application has been reviewed, which we expect to complete by July 15th. Due to capacity constraints on our hiring team, we are unable to provide you with a specific status update beyond these parameters. Our ideal start date for this role is August 30, 2022.