Customer Success Manager - FR speaking job in Etterbeek

The company
Everyday, 35% of distributed water is lost in homes, buildings and infrastructures. Shayp is a fast scaling tech startup that helps private and public organizations drive down water consumption and generate savings by better addressing leakages and discrepancies in their buildings.
We’re looking for passionate people who are looking for purpose in their work and a steep learning curve with 3 digit growth figures!
As a Customer Success Manager, you will be a key member of our team to build a strong relationship through onboarding and follow-up with customers, tackling their issues and gathering their feedback. You’re not completely familiar with the job? Don’t worry, you will be quickly brought up to speed.

Your mission
Willing to improve our customer experience? Willing to truly help our customers and reduce their water footprint? We need a person that can listen to our customers, evaluate their satisfaction, and summarize it to help Shayp become better and more efficient.
To stay alongside the client during his whole journey within Shayp. From the first pilot to the full roll-out of a complete portfolio of buildings, you're a key contact person for the customer to support their successful journey.

Responsibilities:
Be the first point of contact for our customers using Shayp to monitor their buildings
Onboard new customers on our product to ensure direct impact on their water usage
Support customer training in the use of Shayp to provide effective and efficient service
Maintain our Customer Relationship Management (CRM) system with existing opportunities
Identify new product features ideas by interacting with the customers
Provide early access to new features to selected customers to gather their feedback on our developments and summarize it for the technical teams
Improving communication and documentation material (testimonials, case studies, manuals, etc…)

Your profile
You will have a horizontal role in the company by working closely with the sales, operations and product team. They will accompany you through the whole process. Your Holy Grail will be to reach 100% customer satisfaction.

Mandatory requirements
Authorization to work in the UE
Have a positive attitude and are passionate about helping customers to be successful
Are naturally curious, love learning, and wish to build a career in tech
Are driven, self-motivated, result oriented, and have a fantastic work ethic
Have a keen desire to continually develop and grow their skills
Excellent verbal and communication skills, is not shy to pick up the phone and can sound jovial
French and English: full proficiency
At least 2 years of experience in Customer Service
Are masters of efficiency, are highly organized, and love using technology to get things done quickly
Are self starters who thrive in a fast-paced and dynamic environment
Have a business, sales, or customer service background

Nice to have
Worked in a startup or started your own business/project; even if it crashed and burned, we want to hear about what you learned from the experience
Personal ambitions, whether it be winning a world class League of Legends championship or becoming a certified yoga instructor; we want people who will add their interests and experience to our thriving culture

The Details
This is a full-time role with flexible hours.
We’re passionate about our people and our culture - we do everything we can to make sure we have an inclusive environment for all and are focused on taking care of each other.
On top of flexible hours, remote working and an exciting startup environment, we’re offering a competitive compensation of salary and benefits.

When and where
We are based in Brussels
Remote working possible
Start ASAP

What you’ll get
A chill and goal-oriented atmosphere in Brussels
Working with an amazing team of professionals
Coaching, empowerment and hands-on experience
The opportunity to leave a mark as part of our growing team

The recruitment process
Screening interview
Fit interview with the manager
Case Study interview
Decision

Shayp is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you think you have what it takes to thrive here, we want you!
Please send CV and cover letter in English.