Systems & Network Administrator-Remote job in Marlboro

This position reports to: Director Network and Security

Overview: At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture.

The Systems & Network Administrator will work within our team, helping to build out, maintain, and troubleshoot our infrastructure. He/she will support and evolve a 24x7x365 call center environment where reliability and uptime is paramount. The Systems & Network Administrator is a key member of a small, talented team of engineers who collectively demonstrate excellence in delivering a reliable, secure, mission-critical infrastructure. Qualified applicants will have a strong background in IT, computer systems administration, or systems engineering and analysis.

The Systems & Network Administrator will also provide support and mentoring to helpdesk staff including authoring instructions, promoting security policy, and ensuring the helpdesk can successfully support IT systems. He/she will interface extensively with Director of Network & Security as well as CTO.

Responsibilities and Duties:

Ability to manage and monitor all installed systems and infrastructure including meeting security standards (compliance).
Ability to maintain and evolve security operations including regular auditing, penetration testing, vulnerability testing, IDS, SIEM, etc.
Oversight of infrastructure including installing, configuring, testing and maintaining operating systems, application software and system management tools
Participate in Jira planning to support organizational initiatives.
Champion change management procedures and processing.
Ongoing maintenance of security, patching, backup and redundancy operations and strategies
Will work with the team to design information and operational support systems
Provide 2nd level support
Excellence in communication as a liaison with vendors and other IT personnel to resolve issues
Experience with the following vendors highly desired: VMware. Dell/EMC servers and SAN, NetApp, Veeam, Cisco and Fortinet.
Willingness to commute to Marlborough and/or Andover MA twice per quarter
Systems & Network Engineer Skills/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Degree in Computer Science, Engineering or a similar field or equivalent experience.
Proven working experience in the above fields including installing, configuring, and troubleshooting Linux (Ubuntu preferred) and Windows based environments.
Evidence of experience in the administration and performance tuning of application stacks (e.g., Tomcat, Apache, NGINX)
Competency in writing and maintaining custom scripts to increase system efficiency and lower downtime due to required human intervention
Scripting skills a plus (e.g., bash scripts, Perl, Windows Powershell)
Strong networking knowledge (OSI network layers, TCP/IP)
Ability to communicate complex topics to all levels of the organization.
Possesses strong analytical skills as well as good verbal and written communication skills.
Certifications a plus e.g., CEH, CISSP, Cisco Certified Network Professional Security (CCNP Security) , Systems Security Certified Practitioner (SSCP)
Experience with automation software in order to optimize efficacy a plus.
Qualities:

Problem solving, critical thinking skills,
Must have excellent interpersonal, communication and customer service skills,
Must be detail oriented
Must demonstrate leadership qualities in crisis situations.
Enjoy mentoring and coaching.
Must be able to solve all PC, server, and network related problems under stressful situations and at times within small space constraints, ex. colocation
Core Competencies:

Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company

Initiative and Creativity
Judgement
Cooperation / Teamwork
Quality of Work
Reliability
Support of Diversity
Education and/or Experience:

Bachelor’s Degree preferred.
5 years of IT experience.
Language Skills:
Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization.

Physical and Mental Demands:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires ability to move and install servers, PC’s, switches, etc.
Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
Requires ability to move about to access file cabinets, office equipment, etc.
Requires ability to operate a computer, telecommunication’s devices and other office equipment for prolonged periods of time throughout the work day.
Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.
Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.
Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.
Travel (for positions requiring travel):

Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a hybrid remote / office environment.