Email Specialist job in London

Email Specialist

As the largest travel B Corp globally, Intrepid creates positive change through the joy of travel. We offer sustainable, experience-rich travel and provide the best travel experiences ever, for both the people and the planet. For us, travel is a force for good and we want to be the best travel company not just in the world, but for the world. So, let’s change the way we all see the world, together. As now more than ever, the world needs Intrepid people.

The Position

Intrepid’s Global Email team is responsible for nurturing and engaging subscribers throughout the customer lifecycle. As our Email Specialist, you will be responsible for delivering best practice marketing campaign emails to subscribers during their research and inquiry phase!
Our campaign emails will support tactical marketing in our key regions – APAC, NA, and EMEA, so working collaboratively you’ll ensure the timely delivery of engaging and personalised emails to our subscriber base.

This is a full-time position, based in London on a hybrid basis, we believe vaccines play a critical role in the safe return of travel. To ensure our workplaces are safe, we require proof of Covid-19 vaccination when you work from an Intrepid office, attend company events or travel on trips. For those who can’t provide proof of vaccination or a medical exemption, we may offer the option of remote work.

We know that no two days are the same, and neither is the way we get things done. While we love to focus on the outcomes of a role, we know that day to day you’re likely to:

Assist with the development of the Global Email Calendar to drive acquisition, engagement, growth, and retention
Develop and deliver campaign emails that are in line with regional marketing objectives and global best practices.
Work with the Global Brand Studio to develop content and design emails consistent with the Intrepid brand guidelines.
Ensure continuous improvement of campaign emails through reporting, customer and staff feedback, NPS surveys, research, and best practice.
Work collaboratively to build and solidify relationships with the wider Intrepid business

A passion for travel is a must, and with that, you’ll bring with you:

Qualifications in Marketing, Business or related discipline
2+ years’ experience in a similar position
Hands-on experience building and delivering marketing emails in an ESP. Salesforce Marketing Cloud or enterprise-level ESP experience is preferred.
Demonstrated experience in subscriber management, including segmentation, acquisition and retention strategy.
Demonstrated experience testing and optimising email content to improve engagement and conversion.
You’ll be a natural collaborator and be able to communicate effectively with key stakeholders, with your creative thinking and fresh idea’s ideas, you’ll be a champion at curating incredible content to improve engagement and conversion.

What it’s like to work for Intrepid:

Intrepid supports an inclusive culture where our people, travellers, and partners can truly be themselves. We believe our team must reflect the diversity of our customers and the communities we visit. We’re committed to employing a diverse workforce and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, First Nations peoples, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.

Our employees globally are entitled to:

Flexible work policy – Work from home, with a range of flexible work options, we will work with you to keep a work-life balance
Purchase additional leave options, future holiday discounts with paid travel leave, free-of-charge trips to experience Intrepid + more
E-learning, career progression, and internal mobility, we love to see our people succeed and will do our best to support you along the way
20 hours of volunteer leave is available every year to make a difference towards causes that are important to you

Applications close on 12th August 2022

We are excited to hear from you, and we encourage you to not delay your application as we will be screening applications as they are received and may close advertising early if the right person is identified.