IT Systems and Support Specialist job in Kingston
Vacancy has expired
Kingston,
New York
Company Name:
Rbw Studio LLC Impact Area:
Productivity & Innovation
Company Type:
Certified B Corporation
Employment:
Full-time
Industry:
Computer/IT Services
Location
State / Province:
New York
City:
Kingston
Description
As the IT Systems and Support Specialist, you will be the first point of contact for all team members seeking technical assistance in-person at our factory and virtually for other support. Top tier internal “customer service” excites you! You’ll perform standard troubleshooting and determine solutions based on the issue and detail provided by our team members. You’ll be able to direct unresolved issues to the appropriate channel, follow-up and update all ticket status with appropriate information, maintain accurate inventory and be a pioneer as we build out our IT department.
Key Responsibilities
- Providing technical support for the company over the phone and in-person
- Responsible for installing, configuring and maintaining computer hardware, software, systems, networks, phones, and printers
- Responsible for PC configuration and imaging
- Responsible for network troubleshooting, updates and enhancements
- Responsible for supporting numerous third party applications (ie: Oracle, Tulip, Google Workspace, Microsoft Office, Notion)
- Responsible for communication and collaboration with appropriate service providers and vendors
- Supports in maintaining and monitoring systems, networks, and overall security
- Supports multiple teams towards the completion of projects and implementation of new systems such as onboarding and shop floor technical support
- Recommends solutions across the company including best practices and improvements
- Provides documentation and testing for IT processes
Skills Knowledge and Expertise
Experience:
Skills:
- Bachelor’s degree in Information Systems or related field is desired (or equivalent experience)
- A minimum of 2 years of relevant experience in IT support customer service or help desk
- A strong logical thought process and an ability for problem-solving
- An ability to prioritize tasks, communicate effectively, and meet strict deadlines
- Experience providing support in Windows environments
- Experience and a strong understanding of Office 365
- Experience with Adobe Creative Cloud is a plus
- Experience with network administration and management
- A strong attention to detail
Skills:
- Sense of Urgency and ability to Prioritize
- Communication: There are always multiple activities and projects working simultaneously where clear and concise communication is necessary to avoid confusion.
- Customer Focus: The IT Support role is designed to support our customers which are our internal team members. We will provide the level of service that ensures as little down time as possible for the business.
- Soft Skills: The ability to engage verbally and digitally in a professional manner.
- Self-Starter: The ability to be sufficiently motivated or ambitious to start a new task or project independently.
Benefits
- Health Insurance - Including 100% Covered Monthly Premium Options For Employees
- Dental and Vision Insurance Plans
- Generous Time-Off Policy
- Paid Sick Time
- 11 Paid Holidays - Including Floating Holiday Of Your Choosing
- Your Birthday Off!
- Retirement Savings Plan
- Paid Parental Leave
- Profit Sharing
- Exciting Product Discounts
- And More!
567 days ago
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