Account Manager job in Bristol

PURPOSE & SUMMARY

ActionFunder is an award-winning platform that’s transforming corporate giving. Leveraging the tech behind dating sites, the platform match-makes businesses with non-profits whilst tracking and reporting the impact. The result? ESG ambitions realised in gritty local action. Backed by a team with over a decade’s experience in delivering community campaigns, fast.

We are looking for an Account Manager to hold and create long-term, trusting relationships with our customers, who we call Funders. The Account Manager’s role is to oversee a portfolio of assigned Funders, develop new business from existing clients and actively seeking out new sales

KEY RESPONSIBILITIES

• Managing a portfolio of funders at different stages in their ActionFunder journey (onboarding / adoption / renewal / growth) being their key point of contact throughout

• Setting up funders for success by correctly managing expectations and taking time to understand their objectives. 

• Maximising business value and revenue for AF through  educating funders on best-practice and how to get the most from the ActionFunder platform, specific to their needs. 

• Managing and monitoring fund & funder health to highlight any potential issues, engaging with funders and communities to remove blockers so that they can achieve their goals. 

• Collaborating with the wider commercial teams including sales and marketing to identify upsell and account growth opportunities. 

• Representing the voice of the funder and the non-profit community by capturing feedback and sharing your insights with other areas of the business on what our funders need to be successful. 

• Coordinating and capturing Funder feedback at key milestones of the AF journey and communicating this internally to improve the customer experience

• Assisting in creating training & educational materials/content used in our Help Centre and during Onboarding 

• Identifying new business opportunities with existing clients, proactively offering additional services or upgrades, and/or securing renewals to meet our revenue and impact targets

• Making and implementing suggestions on how we can become more efficient as a team

PERSONAL SPECIFICATION: Skills required to perform the job (essential) 

• Proven work experience as an Account Manager, Senior Account Manager, Sales Account Manager, Junior Account Manager or relevant role

• Have a pragmatic attitude - being willing and able to manage any funder account assigned to them, irrelevant of their size or sector 

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and senior teams to meet customer needs and achieve business targets. 

• Experience using project management software (e.g. Active Campaign, Asana or Monday, Salesforce,) and Google Drive or MS Office

• Experience delivering client-focused solutions to meet customer needs

• Solid project management skills - especially good with time management & planning

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Excellent listening, negotiation and presentation skills

• Strong verbal and written communication skills

• Be a self-starter, willing and able to deliver on all accountabilities with minimal supervision

• Be passionate to work on impactful campaigns and making a tangible difference 

• A sense of humour and a good sense of comradery!

DESIRABLE (but not essential):

• Experience using CRM software (e.g Salesforce, Active Campaign or similar)

• Understanding of grassroots or non profit community projects or funding / fundraising experience

• Experience working with customer communities or running multi stakeholder programmes

VALUES: Actively embraces and positively demonstrates ActionFunder values

• Collaborate 

• Take Action

• Think Local 

• Build Momentum

THIS ROLE IN THREE WORDS: 

• Collaborative

• Curious

• Disciplined

WHAT GOOD LOOKS LIKE

A good Account Manager must be customer/funder focused to build trust with their portfolio. They must be a strong communicator to manage their accounts effectively. An efficient Account Manager must also be knowledgeable about their organisation's products, services and remit to provide them with the most effective solutions.

They must have a thirst for knowledge, the ability to learn quickly and easily grasp new tools & processes. They should be able to communicate clearly and confidently with internal and external stakeholders to collaborate on strategies that grow our funder base. We want funders to  increase their fund value and make more impact!

BENEFITS 

· 25 days holiday, plus bank holidays, to be taken when you want 

· 2 additional personal days for whatever you want i.e. birthday, or just a long weekend

· 4 annual team away days (we really value getting everyone together for some fun!) 

· 2 paid volunteering days

· Enhanced Partner/Maternity/Adoption Leave 

· Perks via CharlieHR (on enrolment) 

· Cycle to work scheme 

· Free eye tests

· B-Corp certified; representing the chance to work in and learn from an organisation which meets the highest standards of social and environmental performance, transparency, and accountability

HOW TO APPLY

If you’re interested and meet at least 80% of the criteria, we’re very excited to hear from you. Please send a CV and cover letter (no more than one side) to James Dowdell on jd@actionfunder.org