Kaiser Permanente is committed to helping shape the future of health care. As the largest integrated care delivery organization in the United States, Kaiser Permanente is recognized as one of America’s leading health care providers and nonprofit health plans. Founded in 1945, our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve.
Kaiser Permanente Northwest (KPNW)— made up of over 11,000 employees, more than 1,000 physicians and 140 dentists — provides and arranges medical care exclusively for health plan members. In the Portland-Vancouver area, Kaiser Permanente operates 36 medical offices and two hospitals. Today, the Northwest Region serves more than 576,000 medical and 244,000 dental members whose care is largely provided by Northwest Permanente, P.C. (NWP) and Permanente Dental Associates (PDA).
Northwest Permanente (NWP) is seeking a Department Administrator II to join our Specialty Care Administration. The Department Administrator II is responsible for contributing toward the overall development of programs and services to provide for the needs of members, physicians and staff. This position assists Senior Administrator in providing strategic leadership to management to ensure equitable distribution of resources and delivery of high quality, cost-effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations.
MAJOR RESPONSIBILITIES / ESSENTIAL FUNCTIONS
- Directly and through subordinates, assists the Senior. Administrator in planning, organizing, directing, and controlling the operation of assigned areas (e.g., general administration, patient care, professional services and/or a combination of these and other services). Contributes toward the overall development of programs and services to provide for the needs of members, physicians and staff. Provides strategic leadership to management to ensure equitable distribution of resources and delivery of high quality, cost-effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations.
- Responsible for the day-to-day operations by facilitating the development, implementation and monitoring of service, quality and utilization standards; Continually evaluating and improving the delivery of service by initiating and promoting best practice models. Engages physicians and staff in problem-solving.
- Plans, directs, staffs, organizes and evaluates service and/or care delivered by staff. Develops, monitors, and controls payroll, non-payroll, and capital budgets and expenditures for assigned service areas. Hires, fires, performs corrective actions, employee training and development, and conducts performance assessments for assigned staff.
- Directly and with subordinate managers, establishes and maintains operational and performance standards. Monitors and evaluates the overall system of service delivery in terms of ability to meet established targets. Develops short and long term plans to improve service level of department efficiency for each area managed.
- Contributes to effective and accurate communications, operations, and planning by conducting studies and reporting findings, and participating in special committees and/or projects.
- Directly and with Senior Administrator, develops and administers appropriate policies, standards, practices and procedures; With subordinate managers, establishes goals and objectives for each department; Assures compliance with administrative, legal and regulatory requirements of the Health Plan Contract and government/ accrediting agencies; Works with management chiefs, and physicians-in-charge to identify and establish programs and practices which are cost effective and provide quality service to members, staff and physicians.
- Participates in community relations activities to enhance the image and reputation of the organization in local customer service areas. May represent the organization in activities involving leaders in business, government, labor, the community at large, Health Plan Members and healthcare providers in the area.
MINIMUM EDUCATION AND EXPERIENCE
- Bachelor's degree in healthcare, public or business administration, or related field
- Minimum five (5) years of general management experience in a complex, multi-faceted healthcare setting and in working with a large physician group practice managing through influence and collaboration.
- Minimum three (3) years of experience in financial management, budget development, program development, quality improvement and project management.
- Strong communication, presentation, leadership, analytical and problem-solving skills.
- Ability to lead and implement change management and process improvement activities.
- Ability to understand and utilize data to improve performance.
- Significant knowledge of applicable federal and state laws and regulations related to healthcare (i.e., Public Employees, JACHO, NCQA, and all applicable Medicare and Medicaid regulations and Nurse Practice Act).
- Must be able to work in a Labor/Management Partnership environment.
PREFERRED EDUCATION AND EXPERIENCE
- Master’s degree in healthcare, public or business administration, or related field.
- Preferred (3) years supervisory experience to include but not limited to, corrective actions, training, employee development/assessment, and wage and hour regulations.
Northwest Permanente, PC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
All external hires are required to pass a pre-employment background screen.