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IT Helpdesk job in Bronx

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Cooperative Home Care Associates (CHCA) jobs
New York (NY), Bronx
Company Type:  Certified B Corporation
Industry:  Healthcare Services
Job Type:  Information Technology
Employment:  Full-time
Impact Area:  Quality of Life
Company Name:  Cooperative Home Care Associates (CHCA)

Country:  United States
State / Province:  New York (NY)
City:  Bronx
Zip / Postal Code:  10458




Cooperative Home Care Associates (CHCA) established in 1985, is a home health care services agency licensed by the New York State Department of Health, to provide paraprofessional services for elders and individuals living with physical disabilities in New York City. More than 2,200 home care workers are currently employed by CHCA, 98 percent of whom are Latina or African-American women. As the largest worker-owned cooperative in the US, CHCA offers all employees the opportunity to purchase an equal ownership stake in the business. Today CHCA is one of the largest private-sector employers in the South Bronx and one of the largest women-and-minority-owned businesses in New York City.


As of June 2012, CHCA has been certified as a B Corp.  B Corps are certified by the nonprofit B Lab to meet rigorous standards of social and environmental performance, accountability, and transparency.  B Corp certification evaluates an entire company (e.g., worker engagement, community involvement, environmental footprint, and governance structure) rather than looking at just one aspect (e.g., the building or a product). 



 Troubleshoots applications.

Distributes, moves, and sets up hardware.

Ensures that employees have a phone and working extension.  Supports and reviews with staff voicemail set up and retrieval.

Monitors printers and copiers to ensure that they are working properly.

Maintains calendar for equipment requests and sets up meetings.

Provides desktop and application support to users.

Maintains/provides employee ID and security access.

Support and provide general computer and telephone training to new hires.

Create network and application accounts for new staff members.

Supports end-user equipment.

Maintain equipment inventory

Application Knowledge (MS Office, Adobe CS5)

Assists the IT Director in the following:

  • Upgrades software/hardware

  • Configures applications

  • Troubleshoots Network connection loss

  • Researches equipment/software that could potentially benefit a department or the organization

  • Obtains quotes from vendors, contractors and consultants.

  • Document continuing Process and Procedures/changes



  • High School Diploma

  • One year Experience of network and Operating Systems (PC/MAC)

ref: (24211)
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