Customer Service – Sales Support job in New York City
|Company Type:||Certified B Corporation|
|Industry:||Clothing & Textile Manufacturing|
|Job Type:||Customer Support & Service|
|Impact Area:||Quality of Life|
|Company Name:|| Carnegie Fabrics LLC|
|State / Province:||New York (NY)|
|City:||New York City|
|Zip / Postal Code:||11570|
The best customer service roles perfectly balance three opportunities:
1) To help people
2) To contribute to a company that’s making the world a better place
3) To invest in your own growth
At Carnegie Fabrics, you can have all three.
We make commercial spaces beautiful and inviting by providing businesses sustainable wall coverings, upholstery, panels, and other product lines.
We’re looking for a sales service team member to join our growing company.
Sales Service Team Member
Your goal in this position is to support our sales reps and our clients on the phone, email and online chat. You’ll support our sales reps by anticipating and responding to their questions about stock, timing on deliveries and substitutes. You’ll support our clients by answering any questions they have about our fabrics or the status of their order.
You’ll succeed at this by understanding our products and the textile industry. You’ll learn by asking insightful questions. Building this knowledge will help you exceed our customer’s expectations and provide excellent support.
Successful sales service team members have a clear career path for growth. They can become project managers, take on bigger clients and eventually grow into full sales reps, operational positions or other divisions. At Carnegie, initiative is rewarded with opportunity.
What We’re Looking For
You’ll thrive in this job if you’re:
On top of these characteristics, it would help to have a few years experience in a customer facing role. It would be an extra bonus if you already knew how to use Salesforce and have already worked in the industry.
You’ll work Monday to Friday from 8:30 to 5:30 from our office in Rockville Centre. This position pays $40,000 to $55,000 depending on experience. In addition to your salary, we offer a great benefits package including medical, dental, optical and 401K. After your first year, we also offer $500 annually for you to enroll in any class you like.
At Carnegie Fabrics, we’re serious about providing a great place to work, being responsible about our environmental impact and providing innovative and artistic products – that’s why we became a B Corporation. We know people love working here because they tell us and because they don’t leave. They love how we celebrate everyone’s birthday, give employees money to donate to charities and give everyone work they can be proud to put their name on.
We know you’re going to love it too!
How to Apply
Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.
We will review applications as they are received and look forward to hearing from you.