Helpdesk/ Technical Support Associate job
|Company Type:||Certified B Corporation|
|Impact Area:||Quality of Life|
|Company Name:|| Eileen Fisher|
The position will be responsible for the resolution of inbound technical support requests from Wholesale and Retail locations, accurately logging and tracking all requests, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned “trouble” tickets.
Summary of Duties and Responsibilities:
Provides support to end-users including: identifying, researching and resolving technical problems, and responding to support requests made via telephone calls, e-mails, and the Self-Service Portal. Being able to differentiate technical problems from user error
Installs approved software releases, system upgrades, patches and resolves software related problems
Maintains, analyzes, troubleshoots, and repairs computer systems, repair or replace components in laptops, desktops, printers, and other peripherals
Use experience and judgment to plan and accomplish goals. Must have the ability to recognize problem areas, define solutions, and implement those solutions in a timely manner
Investigate errors and problems; perform root cause analysis in effort to provide permanent resolutions
Perform other IS/IT support functions as work flow permits
PERFORMS OTHER RELATED DUTIES AND ASSIGNMENTS AS REQUIRED.