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Internship - Customer Insights & Innovation (Reno, NV) job in Ventura

Patagonia jobs
California (CA), Ventura
Company Type:  Certified B Corporation
Industry:  Retail
Employment:  Other
Impact Area:  Environmental Sustainability
Company Name:  Patagonia

Country:  United States
State / Province:  California (CA)
City:  Ventura


Date:               December 2017

Job Title:         Customer Insights & Innovation Intern

Reports to:      Omnichannel Manager

Location:         Reno, NV

General Summary

The Customer Insights & Innovation intern will assist the Customer Insights & Innovation team with enhancing Patagonia’s customer experience through projects focused on understanding, improving and reinforcing key interactions. They will use statistical and marketing principles to identify customer experience opportunities, and implement solutions with Patagonia’s retail, ecommerce, Pro, and/or customer service teams.

The Customer Insights & Innovation team is part of Patagonia’s Direct to Consumer business group, and is responsible for promoting data-driven decision making across Patagonia as well as leading high-priority, cross-functional initiatives.

Essential Job Functions

  • Develop a deeper understanding of Patagonia customers using tools like journey maps, surveys, and interviews
  • Support data analysis and modeling that identify key trends in customer behavior
  • Support the roll-out of new customer experience data and monitoring projects
  • Support and potentially lead new communication programs with customers
  • Provide data analysis and support for key Patagonia products via customer surveys aimed at identifying new market opportunities and feature/functionality improvements for future redesigns
  • Become familiar with different parts of our operations, e.g. technology, sales, marketing, training
  • Contribute to high-priority projects as they arise

Physical Requirements

  • Must be able to sit for extended periods of time
  • Ability to look at a computer screen for extended periods of time
  • Ability to maintain a composed and professional demeanor within a flexible and (at times noisy) work environment
  • Travel may be required

Minimum Job Qualifications

  • College Degree in progress in: Business, Economics, Statistics, Marketing, Operations, or other relevant fields
  • Strong follow through and exceptional attention to detail
  • Excellent analytical and problem-solving skills
  • The desire and ability to learn new tools; relevant experience with analysis tools (e.g. Excel, SQL, R) a bonus
  • Comfortable with team-based work structure; ability to remain flexible to change within the work environment and scope of responsibility
  • Ability to communicate effectively, verbally and written, with a wide variety of people

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Internship Notes
This is a 12-week paid summer internship at Patagonia. Patagonia will also provide financial support for housing and temporary relocation to the area.

This job posting will remain active until January 7st, 2018.

ref: (SB_7434)
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