Sales Support Specialist job in San Francisco

Sales Support Specialist
WakaWaka North America

Details:
Location: San Francisco, United States
Company: WakaWaka North America
Industry: Solar Energy / Social Enterprise

Start Date: 1/1/2018
Position: Full Time
Role: Sales Support Specialist

About us:
WakaWaka (“shine bright” in Swahili) is an award-winning social enterprise on a mission to end energy poverty. The company develops, manufactures and markets high-tech low-cost solar-powered flashlights and chargers. WakaWaka is on a mission to bring light and power to the more than 1 billion people living without access to electricity. Replacing kerosene lamps with WakaWaka solar lights has a critical, large-scale effect on health, safety, education, community and economic development, particularly in remote regions, disaster-struck or war-torn areas. Every purchase of a WakaWaka product will help spread light and power to those living without access to electricity.

Role Description:
WakaWaka is seeking a full-time highly motivated, creative and proactive sales support specialist who is enthusiastic about social entrepreneurship. As a small, fast growing San Francisco-based office, we embrace the startup culture by constantly identifying ways to build a stronger structure that will allow our processes to be more efficient and impactful. Responsibilities will include sales-related support to sales staff, completing administrative tasks related to operational activities, and implementing new policies to make sales processes more efficient. Manage cooperation with cross-functional teams to introduce new products or services.

Key responsibilities:
Provide sales representatives with details of customers’ orders and requests for quotations, and make them aware of any problems likely to affect customer relationships.
Handle telephone calls or acknowledge customers’ e-mails for sales representatives.
Arrange travel or accommodation for sales representatives and process their claims for business expenses.
Complete new vendor set up documents for new B2B and retail partners.
Manage and monitor customer order processing systems to ensure POs and invoices are processed in a timely and accurate manner.
Check stock availability or production schedules and forward order details to production and distribution departments.
Send acknowledgments to customers via email or phone with updates on order fulfillment and delivery.
Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.
Compile daily lists of leads and delegate individual leads to sales team
Maintain an organized and accessible file system for administrative and sales professionals.
Handle administrative duties for the organization and scheduling of client meetings and conferences.
Follow up with clients on the telephone for administrative purposes
Provide administrative assistance to executives and management team members as required
Perform data entry duties with regard to sales figures, metrics and other key data

Required Skills:
Excellent administrative, clerical, record-keeping and computing skills
Demonstrate attention to detail, entering customers' requests accurately and issuing clear instructions to other departments.
Possess great interpersonal skills to interact with customers and collaborate with other departments in the company, such as marketing, production, accounts and distribution.
Excellent customer service skills to deal politely and effectively with customers’ inquiries or complaints.

Experience:
At least 3 years customer service and sales support experience is necessary.
Sales and leadership certifications preferred.
Strong communication skills, organizational skills, and the ability to multitask.
Extensive knowledge of supply demand planning.
Previous experience working with a US or international consumer brand required.

Education:
College graduate or combination of experience and education