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Community Support Specialist job in New York City

Vacancy has expired

Kickstarter jobs
New York (NY), New York City
Company Type:  Certified B Corporation
Industry:  Internet Services
Employment:  Other
Impact Area:  Entrepreneurship
Company Name:  Kickstarter

Location
Country:  United States
State / Province:  New York (NY)
City:  New York City
Map: 

Description

Kickstarter is looking for a Community Support Specialist to interface with our community of backers and creators. The ideal candidate is skilled, thoughtful, and adaptable across many communication mediums. Inclusive and empathetic, they go the extra mile to make sure support interactions are positive, accessible, and helpful. This is an entry-level, full-time position (5 days a week). Candidates of all levels and backgrounds are encouraged to apply.


About the Role


Every day, Kickstarter and Drip receive hundreds of inquiries from community members. As a Community Support Specialist, your primary responsibilities will be to answer Kickstarter and Drip support tickets and to maintain our turnaround time. You will be expected to learn the ins and outs of Kickstarter and Drip, and to familiarize yourself with our community of creators and backers. This knowledge base will allow you to answer support tickets spanning such topics as basic site usage; the Kickstarter ethos; and the technical and logistical aspects of backing or creating a project.


About the Team


The Community Support team treats each support ticket as a personal conversation and welcomes the opportunity to foster closeness within our global community through quality support interactions. Because we are in consistent communication with our communities, we have a unique line of sight into the needs of creators and backers. We work proactively with the Product team, sharing trends and feedback to shape more accessible, functional platforms. 


About You



  • Passionate about providing great support, making things right, and making people happy 

  • A strong communicator across all mediums, especially in writing, with a knack for presenting complicated information in a way that everyone can understand 

  • Comfortable working in a fast-paced, ever-changing environment 

  • Excited about establishing new and creative ways of building and supporting our platforms 

  • Have a positive attitude and a deep capacity for empathy 

  • Approach tasks with diligence and a sense of urgency 


You are Good at and Enjoy:



  • Communicating simply, elegantly, and effectively without losing your personality. 

  • Staying organized, juggling tasks, and seeking creative solutions. 

  • Keeping calm in the line of fire — nothing gets you down. 

  • Using critical thinking and deduction to recognize patterns in an ocean of information. 

  • Working independently as well as in a team. 


Bonus Points if You:



  • Have previous experience handling web-based support. 

  • Are familiar with Zendesk or other CRM/ticketing systems. 

  • Have backed a Kickstarter project, run a Kickstarter project, or supported a creator on Drip.


ref: (SB_7624)
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