Community Support Specialist job in New York City
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|Company Type:||Certified B Corporation|
|Company Name:|| Kickstarter|
|State / Province:||New York (NY)|
|City:||New York City|
Kickstarter is looking for a Community Support Specialist to interface with our community of backers and creators. The ideal candidate is skilled, thoughtful, and adaptable across many communication mediums. Inclusive and empathetic, they go the extra mile to make sure support interactions are positive, accessible, and helpful. This is an entry-level, full-time position (5 days a week). Candidates of all levels and backgrounds are encouraged to apply.
About the Role
Every day, Kickstarter and Drip receive hundreds of inquiries from community members. As a Community Support Specialist, your primary responsibilities will be to answer Kickstarter and Drip support tickets and to maintain our turnaround time. You will be expected to learn the ins and outs of Kickstarter and Drip, and to familiarize yourself with our community of creators and backers. This knowledge base will allow you to answer support tickets spanning such topics as basic site usage; the Kickstarter ethos; and the technical and logistical aspects of backing or creating a project.
About the Team
The Community Support team treats each support ticket as a personal conversation and welcomes the opportunity to foster closeness within our global community through quality support interactions. Because we are in consistent communication with our communities, we have a unique line of sight into the needs of creators and backers. We work proactively with the Product team, sharing trends and feedback to shape more accessible, functional platforms.
You are Good at and Enjoy:
Bonus Points if You: