GENERAL SUMMARY:The Project Management Office Operations Analyst is a member of the Project Management Office within the corporate technology team and is responsible for supporting the members of the PMO team. Support will be in the areas of planning, tracking, reporting and managing the operational activities of projects, schedules, resources and budgeting. The PMO Operations Analyst is an individual contributor and assists in defining and implementing standards and best practices for processes and governance related to Portfolio, Program and Project Management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED:
- Assist in the onboarding of consultants and employees.
- Maintain project SharePoint site content.
- Maintain PMO dashboard and reports.
- Track project financials and forecasts.
- Assist project teams with reporting and tracking.
- Provide systems support and administration (SharePoint project inventory, knowledge repository, collaboration, platform, etc.).
- Develop, maintain and update templates and examples for documents that facilitate defining project, tracking execution and informing stakeholders.
- Interfaces with regional IT teams, relationship management, and IT support team.
- Provide support to Project Managers.
- Coordinate the project status reporting process.
- Coordinate, submit and track environment refresh requests.
Develop and document the following documents:
- PowerPoint presentations (status reports, dashboard reports)
- Meeting agendas and minutes (PMO weekly meetings, other meetings as assigned)
- Project schedules (release calendar)
- Assist in enforcing project standards and ensure project documentation is stored appropriately.
- Assist with the project and portfolio financials reporting.
- Other administrative duties as assigned.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Excellent skills with Microsoft products (MS Project, Outlook, Word, Excel, PowerPoint, Visio).
- Proficient in Microsoft Project.
- Strong understanding of project lifecycle methodologies.
- Experience with creating and maintaining various types of templates.
- Excellent oral and written communication skills.
- Strong planning, coordination, organization, time-management abilities.
- Self-motivated. Works well independently and in a team setting under time constraints.
- Ability to multi-task and learn and apply new skills quickly.
- Knowledge of SharePoint document library structure is a plus
- Bilingual in Spanish preferred.
EDUCATION and/or EXPERIENCE:
LICENSURE and/or CERTIFICATION
- BS degree in Project Management, Financial, Information Systems, or Business Operations
- Minimum of 2 years of experience within a management consulting environment in PMI/PMP framework.
- Minimum of 2 years of experience in a PMO or similar process oriented environment.
Interpersonal and Communication Skills: Demonstrates the ability to respectfully, effectively and efficiently develop a relationship with IT personnel within the division and headquarters. The ability to demonstrate effective listening skills and be able to provide information using verbal, nonverbal, written and technological skills.
Team Skills: A self-starter who can excel in a team environment of an aggressively growing and dynamic enterprise. A nonpolitical team player, who can build immediate credibility with the leadership team and with all the IT personnel staff within the division and headquarters. It is essential that this individual has the ability to personally solve problems, collaborate with others, step up and take decisive action to rectify any divergences and can work in a matrix environment.
Mentor and Training: A passion for sharing project management best practices with others ' all in pursuit of 'institutionalizing' PM within an enterprise. Support and train those interested in knowing more about the profession.
Planning and Organization: Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps. Anticipates the impacts and risks of decisions and actions. • Seeks and uses others’ input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Sees potential challenges and opportunities, and adjusts plans based on input.