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Sales Operations Associate job

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Eileen Fisher jobs
Company Type:  Certified B Corporation
Industry:  Biotechnology/Pharmaceuticals
Employment:  Full-time
Impact Area:  Quality of Life
Company Name:  Eileen Fisher
Country:  United States


EF Manifesto
We make clothes. Simple, well-crafted clothes. We believe in great design. That great design takes time. We make work a place of purpose. Where what you give is as important as what you get. Work is most fulfilling when it is meaningful to you. When your life’s purpose intersects with your work life’s purpose.
We make life the center of business. We do business differently. Purposefully. Consciously. Profit is important. It sustains us. But doing business purposefully takes more than profit. It takes new ideas, new practices. This is business as a movement.
Team Purpose:
To support sales and company initiatives by managing the flow of product from order entry to ultimate delivery in the most timely and strategic manner, while providing connections between internal and external partners to achieve maximum customer satisfaction and profitability.
Job Profile: 
Provide operational support and service for key wholesale accounts. Support Sales team by overseeing operational aspects of department, catalog, and liquidation, and specialty store accounts.  Assist the Sales Operations team with work overflow and coverage. Will have an account structure to oversee and assist with departmental initiatives as needed.
Primary Roles & Responsibilities:
Account Management, Order Maintenance, Service Accounts, Compliance Management, Shipping Management, and Returns Management.

Supports operational duties related to Enterprise Resource Planning (ERP), including entering and maintaining orders, research and processing of return authorizations, etc.


Electronic Date Interchange (EDI) responsibilities; review accounts’ monthly transmission requirements based on products, events, advertised styles, etc. Review transmissions against bulk orders and report discrepancies to the accounts you oversee. Additionally support EDI transmissions from 7 Online, internal projection process.


Become knowledgeable of Routing Standards and Compliance Requirements. Use this information to maintain accuracy in ERP and internal processes.


Chargeback preventions and resolution.


Responsible for running daily departmental reports and taking action as needed


Insure accounts shipping needs are being supported and aligned with department strategies


Responsible for filling out various forms and maintaining department records


Miscellaneous duties including filling, covering for other members of the team, department projects, etc…


Occasional market support and a basic understanding of the line.

ref: (SB_8072)
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