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Service Center Project Specialist job in Grand Rapids

Vacancy has expired

Cascade Engineering jobs
Michigan (MI), Grand Rapids
Company Type:  Certified B Corporation
Industry:  Other/Not Classified
Employment:  Full-time
Impact Area:  Productivity & Innovation
Company Name:  Cascade Engineering

Location
Country:  United States
State / Province:  Michigan (MI)
City:  Grand Rapids
Map: 

Description
Role Summary:

CTS is part of the Cascade Engineering Family of Companies. As part of our offerings CTS runs service centers that manage our customers’ installed container base on a daily basis. We are seeking a service-oriented employee to create consistency in our processes and be instrumental in service center launches and providing support to existing service centers for various operational reasons.  

The Service Center Project Specialist will work closely with our Service Center Sales Manager and our Field Services Coordinator to ensure CTS meets our contractual obligations to our customers. He or she will hire and train full-time personnel  to fill each required service center position, rent or lease trucks as necessary, purchase required tools and equipment, and create a culture that makes customer satisfaction our number one priority at the launch of each service center. This person will also support the team in other operational tasks and projects as required based on team and business needs.

 

Service Center Community Specialist General Responsibilities:



Reports directly to Field Services Coordinator


Will work closely with Service Center Sales Manager regarding all launches


Will travel full time as necessary to launch and establish service centers and provide support to other service centers


Working knowledge of, or ability to learn company procedures, software, etc. such as:



Service center pro forma


Scope of work for each service center


Hiring temporary labor


Truck rentals and leases


U.S. DOT regulations


Cascade Driving Policy


Cascade Vehicle Accident Report Form


Cascade Credit Card Policy


Cascade Credit Card Online Reporting


Cascade Expense Report


CartLogic Software


RouteSavvy Software


Microsoft Office software


Zubie software




Train all service center personnel at each position, including Crew Leaders, Drivers and Yard Workers.

 

Minimum Education, Experience, and Core Competency Requirements:


High school diploma/GED plus 5 years’ experience; or Associate Degree with 0-2 years in a related role


Outstanding Cascade Engineering Core Competencies (interpersonal skills such as trustworthiness, flexibility, focus on continuous improvement, servant leadership attitude)


Meets DOT requirements for non-CDL truck driving


Valid driver license and acceptable driving record per company insurance guidelines


Ability to perform frequent lifting


Strong problem solving skills


Good organizational skills


Good written, verbal, and digital communication skills

 

Preferred Education, Experience and Core Competency Requirements:


Associate's degree in business or related field


2-5 years of experience in related role







 


ref: (SB_4375)
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