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Technical Account Manager job in Cambridge

PowerDash Inc. jobs
Massachusetts (MA), Cambridge
Company Type:  Certified B Corporation
Industry:  Energy & Utilities
Job Type:  Engineering
Employment:  Full-time
Impact Area:  Energy
Company Name:  PowerDash Inc.

Location
Country:  United States
State / Province:  Massachusetts (MA)
City:  Cambridge
Zip / Postal Code:  02138
Map: 

Description

Position Description


This position is an opportunity for a knowledgeable renewable energy professional with an intensity of focus and an attention of detail to make a significant contribution to the improvement of PowerDash’s service quality and overall engagement with our customers.




Qualifications



  • 1-3 years of experience with monitoring software in commercial solar energy required

  • At least 1 year of experience overseeing industrial device networking, including Modbus data protocols and RS485/TCP network troubleshooting, required

  • Familiarity with revenue-grade electrical metering and incentive reporting

  • Excellent writing and communication skills

  • Conscientious attention to detail

  • Strong, intuitive sense of integrity and ethics




Key Responsibilities



  • Provide technical support for customers to support pre-sales and post-sales processes



  • Respond to technical specification inquiries from current commercial customers with equipment information, pricing, and quotes

  • Provide phone-based field support for PowerDash’s commercial solar/renewables customers on issues relating to networking, data acquisition, and metering

  • Train commercial customers to use PowerDash monitoring toolset effectively

  • Maintain and enhance technical support documentation in PowerDash Support portal

  • Coordinate resolution of individual system reporting issues with SREC, REC, and other incentive programs through communication with respective agencies

  • Oversee device cellular plans and usage tracking with M2M cellular data services provider




How to Apply


If you think you’d be a great fit for PowerDash, please send us both a resume and cover letter. We’d love to hear about your qualifications for this position as well as what draws you to both PowerDash and our work.




Company Description


Based in Cambridge, Massachusetts, PowerDash provides web-based software tools for the management and monitoring of alternative energy installations. We work with top-tier partners and advocate for open smart grid standards through initiatives such as SunSpec. In addition, we were one of the first Massachusetts companies to become a Benefit Corporation when Massachusetts law provided for this option in December 2012. We took this step to institutionalize social responsibility into the very charter of our organization. We want to be held to high standards of employee treatment, social responsibility, and environmental stewardship.



Thank you so much for your interest in PowerDash!


 


 

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