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Customer Service Coordinator job in Richmond

Lotus Foods jobs
California (CA), Richmond
Company Type:  Certified B Corporation
Industry:  Consumer Packaged Goods Manufacturing
Job Type:  Customer Support & Service
Employment:  Full-time
Impact Area:  Food & Nutrition
Company Name:  Lotus Foods

Country:  United States
State / Province:  California (CA)
City:  Richmond
Zip / Postal Code:  94804


At Lotus Foods we’re committed to Changing the Way Rice is Grown Around The World. This lofty mission inspires us to create delicious and innovative rice products crafted from heirloom varieties of rice grown around the world that improve farming communities and the health of our planet. As a small company with ambitious goals we believe in teamwork, entrepreneurial thinking, creativity, hard work and nutritional food.

The Customer Service Coordinator coordinates complex administrative tasks associated with processing sales orders. This role supports the Finance, Operations and Sales Departments by providing accurate and timely entry of customer orders (by both hand and EDI), enabling efficient order processing from receipt of Purchase Orders to final shipping from the Lotus Foods warehouse. This individual is the key customer contact for confirming orders, coordinating returns and miss-ships, and troubleshooting and resolving problems punctually.

Essential skills/ experience: 

  • 2 - 3 years of order entry, customer service and/or sales support experience in a manufacturing environment.

  • Intermediate MS Office skills – especially Excel.

  • Previous experience with EDI strongly preferred.

  • Previous experience in the CPG industry preferred.

  • An exceptional attention to detail.

  • A passion for Lotus Foods' mission.

Additional skills/ qualities:

  • Exposure to and experience working with a manufacturing ERP system preferred.

  • Understands order entry systems, deductions, miss-ships and high quality sales support systems.

  • Clearly communicates with internal and external customers, always representing Lotus Foods in a professional, friendly and helpful manner.

  • Works well in a frequently interrupted, short deadline environment while giving courteous support for customer’s immediate needs.

  • Coordinates multiple details with focus and accuracy.

  • Reads, writes and composes business correspondence effectively.

  • Uses common business math applications with ease.

To apply please submit your resume with cover letter telling us why you would like to work at Lotus Foods. We look forward to hearing from you!


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