Operations Manager (Washington, DC or Chicago, IL) job in Chicago
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Operations Manager (Washington, DC or Chicago, IL)
You are mission driven and action oriented. You love to get involved, and work as part of a team to accomplish something great. Any job is your job if it helps the team succeed, and you thrive on variety. Today, you’re looking for a role where you can use those traits to make a real difference in the world by advancing the most important social issues facing humanity today.
If that sounds like you, Arabella Advisors can’t wait to meet you.
The Operations Manager oversees critical functions related to the firm’s day-to-day operations. This role is a great fit for someone with a love for efficiency, strategic planning, and process improvement. Working across teams and geographies, this role serves as the primary point of contact for vendors, serves as a project manager for the firm’s four office managers, and oversees special projects, such as staff retreats or office expansions. Ideal candidates for this position will bring skills in project management, office operations, troubleshooting, and providing a high level of customer service. They will also have an interest in furthering Arabella’s mission to help our clients increase their social and environmental impact through innovative and strategic philanthropy.
Office and Facilities Management Oversight
Work with Office Managers to develop, adapt, and implement best practices for an efficient and uniformly excellent office experience for colleagues and guests across the firm
Serve as a partner and project manager for Office Managers in office and budget management
Assist Director in creation and oversight of office management and infrastructure budgets
Oversee ongoing evolution and implementation of comprehensive office safety planning, including physical security of office locations and staff trainings
Liaise with leadership in each office, in partnership with Office Managers, to communicate high level strategy and/or support updates and solicit input and feedback
Serve as project manager for infrastructure projects such as office relocations and/or expansions
Develop and update FAQs, process guides, and other collateral as necessary to keep staff informed of policies and procedures relevant to day-to-day office operations; serve as process development partner for other teams as necessary
Assist in management of portfolio of vendors and firm wide operations expenditures
Evaluate vendor relationships to identify cost savings, efficiencies, opportunities for service improvements, and achieve greater values alignment with Arabella’s status as a B Corp
Support RFP processes as needed for evaluation and selection of vendors
Contract Development and Execution
Assist Director with drafting and recordkeeping of client, subcontractor, and vendor agreements
Project Management/Special Initiatives
Manage lower-to mid-level team objectives and projects as assigned
Support Director as needed in the Operations team’s work on firm wide initiatives
To be successful in this role you’ll need:
Minimum 4 years of work experience in operations, administration, and/or project management
Experience working with vendors
Exceptional customer service and interpersonal skills, tact, and diplomacy
Outstanding organizational skills and attention to detail
Expert proficiency in Outlook, Word, Excel, and PowerPoint
Valued and Non-Essential Education, Experience, Knowledge, Skills and Ability
Experience as an office manager
Familiarity with contract development
Our Core Competencies:
[Service Excellence] Ability to provide excellent service to clients, including being able to diagnose and anticipate difficult service challenges, provide proactive and effective client-centered solutions, pass along service lessons to teammates, and demonstrate a strong understanding of the client’s perspective.
[Project and Task Management] The ability to effectively manage projects, proactively problem solve, and ensure quality control
[Stakeholder Management] A high level of emotional intelligence and the ability to use that intelligence to appropriately adapt to stakeholders’ needs
[Communication] The ability to effectively help communicate complex and nuanced messages to a variety of audiences, including adapting style, tone and content to meet various needs.
[Collaboration] The ability to work cooperatively and inclusively with others to achieve shared goals, including supporting efforts that promote a safe and welcoming culture, providing timely and constructive feedback, and highlighting and sharing significant and new knowledge across the team
[Continuous Learning] The ability to use available resources and feedback to continually develop mastery in your role and facilitate team learning, including a willingness to request feedback and incorporate it to improve individual performance and to seek out and participate in career-relevant learning activities
[Resourcefulness] The ability to take ownership and be creative and solutions-oriented when encountering challenges that don’t have obvious answers, including the ability to solve challenges independently
About Arabella Advisors
Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation.
Working with Us
We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers wesite to learn more.
To encourage work/life balance we offer flexible work options. Our office is an open space with cubicles and standing desks and informal work areas. Our salaries are closer to the range of a nonprofit and our benefits are excellent. You’ll start with three weeks of vacation, 80 hours of personal time, and 20 hours of paid time to volunteer at an organization of your choice.
In addition to six federal holidays, you get to pick four more from a list of inclusive religious holidays and your birthday.
We have a competitive health package that includes medical, vision, dental, and prescription insurance. We also provide funds for professional development, a fitness benefit, and cover part of your personal cell phone plan.
How to apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.
While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses.
We will review applications as they are received and look forward to hearing from you.