We use cookies. Find out about cookies here. By continuing to browse this site you are agreeing to our use of cookies.
Accept
Sign in
Employer registration
Login
Employer registration
Login
Forgot password
Forgot password
Sign in
Sign in
Employer registration
Find Meaningful Work

E-Commerce Customer Service Representative job in Boulder

Vacancy has expired

The Tea Spot jobs
Boulder, Colorado
Company Name:
The Tea Spot
Impact Area:
Health & Wellness
Company Type:
Certified B Corporation
Employment:
Full-time
Salary and Benefits:
Health Insurance, PTO, Holidays, Free Monthly Tea, Company Lunches, etc.
Industry:
Retail

Location
State / Province:
Colorado
City:
Boulder

Description

Job Title: E-Commerce Customer Service Representative


About The Tea Spot:
The Tea Spot is a leading producer of handcrafted whole leaf teas and the creator of Steepware®—innovative teawares that make healthy tea effortless and accessible. The company was founded in 2004 by Maria Uspenski, a cancer survivor drawn to the health benefits of whole leaf tea during her recovery. With a steadfast mission to foster health and wellness through tea, The Tea Spot donates ten percent of all sales in-kind to cancer and community wellness programs. The Tea Spot is a Colorado-based Certified B Corp, woman-owned and operated philanthropic business.


Responsibilities:
- Manage e-commerce customer service support through the effective and timely use of email, LiveChat, Phone, walk-in customer support, and social media.
- Resolve inquiries and issues for e-commerce and wholesale customers with a solution and satisfaction-oriented mindset.
- Support Wholesale channel in purchase order submission, on-going customer service support, and through relaying prospect information to the sales team.
- Assist in the creation of orders for direct consumers and wholesale business customers.
- Perform daily internet order management and fraud check duties
- Demonstrate an expertise in product knowledge and health benefits of using loose leaf tea and Steepware®
- Demonstrate the ability to communicate with business owners and customers and excel at offering outstanding service to customers
- Monitor, test, and troubleshoot e-commerce systems
- Manage monthly metrics reporting, including e-commerce revenue reports, company statistics, RMA and Sample Request cost and outcomes tracking, Organic tracking, and donation inventory.
- Work in a team-oriented atmosphere while independently managing own priority workflow and responsibilities
- Coordinate marketing and media efforts, fulfillment, and documentation.
- Handle all 10% outreach efforts, including social media and blogger/media outreach on a daily basis and coordinating donations.
- Contribute to ongoing systems improvements to streamline processes and cross-team efficiency

Requirements:
- Outstanding interpersonal and organizational skills
- Experience in an administrative or support role
- Self-starting, eager, and positive attitude
- Professional communication skills and work ethic
- Ability to multi-task in a fast-paced environment
- Proficient computer and software skills, including MS Office and Quickbooks
Logistics:
- Salary COE
- Located in Boulder, CO in the Gunbarrel neighborhood
- Weekday hours, Monday through Friday, peak holiday season may require limited weekend hours.
- Desired start date: ASAP


Benefits: Health insurance, dental insurance, paid time off, volunteer paid time off, paid and observed holidays, tuition reimbursement etc.
How to Apply: Please email a cover letter and resume to Mary Allard at Mary@TheTeaSpot.com and include one of your favorite experiences with tea.

Back to search results