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E-Commerce Customer Service Representative job in Boulder

The Tea Spot jobs
Colorado (CO), Boulder
Company Type:  Certified B Corporation
Industry:  Retail
Job Type:  Customer Support & Service
Employment:  Full-time
Impact Area:  Food & Nutrition
Company Name:  The Tea Spot

Location
Country:  United States
State / Province:  Colorado (CO)
City:  Boulder
Zip / Postal Code:  80301
Map: 

Description

Job Title: E-CommerceCustomer Service Representative


About The Tea Spot:


The Tea Spot is a leading producer of handcrafted whole leaf teas and the creator of Steepware®—innovative teawares that make healthy tea effortless and accessible. The company was founded in 2004 by Maria Uspenski, a cancer survivor drawn to the health benefits of whole leaf tea during her recovery. With a steadfast mission to foster health and wellness through tea, The Tea Spot donates ten percent of all sales in-kind to cancer and community wellness programs. The Tea Spot is a Colorado-based Certified B Corp, woman-owned and operated philanthropic business.


Responsibilities:


-        Manage e-commerce customer service support through effective and timely use of email, LiveChat, Phone, walk-in customer support, and social media.


-        Resolve inquiries and issues for e-commerce and wholesale customers with a solution and satisfaction-oriented mindset.


-        Support Wholesale channel in purchase order submission, on-going customer service support, and through relaying prospect information to sales team.


-        Assist in the creation of orders for direct consumers and wholesale business customers.


-        Perform daily internet order management and fraud check duties


-        Demonstrate an expertise in product knowledge and health benefits of using loose leaf tea and Steepware®


-        Demonstrate the ability to communicate with business owners and customers and excel at offering outstanding service to customers


-        Monitor, test, and troubleshoot e-commerce systems.


-        Manage monthly metrics reporting, including e-commerce revenue reports, company statistics, RMA and Sample Request cost and outcomes tracking, Organic tracking, and donation inventory.


-        Work in a team oriented atmosphere while independently managing own priority workflow and responsibilities


-        Coordinate marketing and media efforts, fulfillment, and documentation.


-        Handle all 10% outreach efforts, including social media and blogger/media outreach on a daily basis and coordinating donations.


-        Contribute to ongoing systems improvements to streamline processes and cross-team efficiency


 


Requirements:


-        Outstanding interpersonal and organizational skills


-        Experience in an administrative or support role


-        Self-starting, eager, and positive attitude


-        Professional communication skills and work ethic


-        Ability to multi-task in a fast-paced environment


-        Proficient computer and software skills, including MS Office and Quickbooks


Logistics:


-        Salary COE


-        Located in Boulder, CO in the Gunbarrel neighborhood


-        Weekday hours, Monday through Friday, peak holiday season may require limited weekend hours.


-        Desired start date:ASAP


Benefits: Health insurance, dental insurance, paid time off, volunteer paid time off, paid and observed holidays, tuition reimbursement etc.

ref: (26014)
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