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Find Meaningful Work

Customer Service Manager job in Billerica

Walden Local Meat jobs
Massachusetts (MA), Billerica
Company Type:  Certified B Corporation
Industry:  Food & Beverage Production
Job Type:  Customer Support & Service
Employment:  Full-time
Impact Area:  Food & Nutrition
Company Name:  Walden Local Meat

Location
Country:  United States
State / Province:  Massachusetts (MA)
City:  Billerica
Zip / Postal Code:  01862
Map: 

Description

Customer Service Manager


Billerica, MA


 


ABOUT WALDEN


Walden is New England and New York’s leading brand of sustainable, locally raised meat, distributed directly to thousands of households as well as wholesale channels.  We are a growing 4-year old mission-driven startup 'making local work' by reinvigorating local agricultural economies, in support of healthier animals, soils, and communities.  We are taking on many 'crazy' challenges - owning cattle, last mile delivery, our own fulfillment, balancing whole animal sales - all of which are complicated optimization problems that we are passionate about solving.  If you like complicated problems and ambitious missions, we'd love to meet you.


 


YOUR ROLE


Walden is searching for a Customer Service Manager interested in learning, growing, and having fun with us. The applicant will be responsible for managing all direct customer communication, building trusting relationships with members, and overseeing the daily tasks related to our member experience.  In this role, the applicant is driven to always look for new ways to go above and beyond members’ expectations on a daily basis. The applicant will also manage the Member Experience Department.


                                                                                                         


RESPONSIBILITIES



  • Responding to customers in a timely fashion

  • Assisting members with account changes and requests

  • Resolving customer complaints

  • On the road assistance with delivery drivers; ensuring receipt of delivery

  • Weekly reporting of error and cancellation rates; sharing customer feedback with team

  • Working with other departments to meet the needs of our members and to continuously improve our program

  • Working with walk-in visitors (order pick-ups and purchases)


 


QUALIFICATIONS



  • Bachelor’s degree

  • Previous management and/or supervisory experience

  • Comfort and familiarity with CRM implementation and tools

  • Proficiency with Microsoft Excel, and ability to learn new software

  • Experience in helping to build and run multi-channel service organizations: phone, text, chat, web, email, messenger

  • Prior experience building systems and processes within a startup environment

  • Customer focused work history


 


REQUIREMENTS



  • Extremely detail-oriented 

  • Excellent communication skills, written & verbal

  • Ability to multi-task and work in a fast-paced environment

  • Adaptable to change

  • Willingness to step outside of core roll and do what’s required to deliver on the Company’s mission

  • Enthusiasm to get hands dirty and jump in to do whatever needs to get done

  • Passion for our mission and sustainable agriculture/food


 


COMPENSATION


Commensurate to experience, plus bonus, healthcare, 401(k), and other benefits. 

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