Vendor Operations Specialist job in New York City
|Company Type:||Verified B Impact Assessment|
|Impact Area:||Quality of Life|
|Company Name:|| Etsy|
|State / Province:||New York (NY)|
|City:||New York City|
The Outsourcing Management team oversees the strategy and operations of our customer service vendor relationships. The team ensures high performance on existing programs and drives the transition of new programs. The team also collaborates closely with our Member Support and Trust & Safety groups as well as other business lines to develop sustainable outsourcing processes that further the company's goals and improve the customer experience. The team's work ties directly to the mission of Member Operations: to make member support and policy enforcement a competitive advantage for all of Etsy's Markets and Services - and to be a powerful advocate for customers inside the company.This role is located in our Brooklyn, NY location.