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Optical Supervisor, Central West End job in St. Louis

Warby Parker jobs
Missouri (MO), St. Louis
Company Type:  Certified B Corporation
Industry:  Retail
Employment:  Full-time
Impact Area:  Quality of Life
Company Name:  Warby Parker

Country:  United States
State / Province:  Missouri (MO)
City:  St. Louis


As an Optical Supervisor, you’ll strive to deliver our customers with an incredible shopping and eyewear-ownership experience. You’ll act as both player and coach, leading a team of employees while jumping in to directly serve our customers as needed.

What you’ll do:

Leadership and management related duties

  • Act as a leader on the floor by supporting the team and creating a great in-store experience for our customers

  • Manage a team of opticians by modeling behavior, giving and receiving feedback, and holding ongoing development conversations

  • Partner with your store leader to plan ahead for staffing needs at the store

  • Foster a productive employee culture in the store and leverage company resources to increase engagement and job satisfaction

  • Act as point of contact in supporting general store systems and the execution of operational responsibilities

  • Uphold exceptional service standards, leading by example and leveraging retail experience programs that increase customer loyalty and engagement

  • Maintain working knowledge of HR policies and procedures to promote a safe working environment

Optical duties

  • Ensure flawless accuracy in taking and recording measurements, adjusting and fitting eyewear as needed

  • Verify that our finished eyewear meets our optical standards as well as customer requirements and requests

  • Demonstrate exceptional product knowledge and accurately describe the features and benefits of various lenses and frames

  • Comfortably explain eyewear prescription terminology to customers

Who you are:

  • An experienced optician with 5+ years of experience (including 2+ years in a management role)

  • An LDO in states requiring a license to dispense or an ABO in non-licensed states

  • Passionate about fashion, eyewear, and the retail industry

  • Great at communicating clearly and effectively—in person, on the phone, and online (you’ve never met a medium you couldn’t communicate over!)

  • Equipped with super-strong people management skills

  • Extremely detail oriented and a master time manager

  • Able to project a professional, fashion-forward image

  • Excited by a fast-paced, ever-changing work environment

  • Dedicated to making people happy (customers and team members!)

  • A self-starter with energy to spare

  • Cool under pressure and capable of juggling a diverse set of responsibilities (including completing multiple assignments and handling multiple customers competing for your attention). No literal juggling of frames required ;)

About Warby Parker:

Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping. We focus on the bigger picture, too: social innovation is woven into the DNA of our company, and for every pair of glasses purchased, a pair is distributed to someone in need.

Because all work and no play makes a dull office, we fill our days with snacks, surprises, pneumatic tubes, and, when appropriate, costumes. As a team member at Warby Parker, you can also look forward to company outings, guest speakers, volunteering opportunities, and brain-stimulating activities.

In 2015, Fast Company named us the #1 Most Innovative Company. We’re also a certified B Corporation, which means that we are held to the highest standards of social and environmental performance.

Some benefits and perks of working at Warby Parker:

  • Health, vision, and dental insurance

  • 401(k) with a company match

  • Generous PTO policy including six paid holidays

  • Quarterly team performance-based incentive program

  • Flexible parental leave policy

  • Health & wellness stipend

  • Free eyewear (discounts for friends and family!)

  • Frequent snacks, team outings, and workday celebrations

ref: (SB_10700)
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