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Assistant Director, Bursar Billing job in Columbia

Laureate Education jobs
Columbia, Maryland
Company Name:
Laureate Education
Impact Area:
Education & Training
Company Type:
Certified B Corporation
Employment:
Full-time
Industry:
Other/Not Classified

Location
State / Province:
Maryland
City:
Columbia

Description

GENERAL SUMMARY:


This position is responsible for organizing and determining responses to student contacts. Manages second-tier inquiries and mediates all escalated complaints. He/she will be responsible to assess charges in Banner to student accounts for Walden and US Campus schools. He/she will Advise Bursar, and coordinate Business Office billing policies and procedures that may require or involve direct communication with students. He/she will be the “unified voice” through which the Bursar Office speaks directly to students.
ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Supervises second-tier phone and email communications with students for Bursar Billing.

  • Responsible to assess charges in Banner to student accounts for Walden and US Campus schools.

  • Advise Bursar, and coordinate Business Office billing policies and procedures that may require or involve direct communication with students.

  • Reviews all the content of Bursar-related web pages. Acts as point of contact for students and colleagues for submission and approval of changes to content.

  • Acts as liaison on student issues for Bursar Billing Team with the other student-facing Laureate departments (SST, Registrar, Financial Aid, Academic Advising, Enrollment, etc.).

  • As member of the Bursar management team, participates in regular meetings and contributes to the strategic and operational decisions that guide the department.

  • Responds to, and resolves all escalated billing-related student complaints.

  • Performs other management-related duties as assigned.


EDUCATION and/or EXPERIENCE:



  • Bachelors degree

  • Must have minimum of 3 – 5 years of senior level Business Office experience

  • Skill in the use of student information systems, e.g., Banner, Jenzabar, Datatel

  • Experience with Microsoft Office suite and Salesforce

  • Excellent communication skills

  • Ability to work in a fast-paced, flexible environment


ref: (SB_10845)
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