The Endpoint Engineer is a member of the IT Operations team in the Laureate Education Global Service Management Group (GSM) and reports to the Sr. Director, IT Operations. The Endpoint Engineer will provide assistance for all software deployment activities within the IT Operations team. This individual will provide input for all projects that involve software distribution, anti-virus and workstation imaging.
The ideal candidate for this position will have excellent communication skills and work well in a fast-paced, growing environment. The candidate must be able to support and maintain systems in an enterprise environment. This individual will be someone who can take direction from senior management, but also seek opportunities to improve and stabilize the environment, and implement efficiencies in daily processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities will include after-hours and weekend availability as required during project related activity. Responsibilities include enforcing the processing operations workstation standards, maintaining a secure environment and the creation and enforcement of team policies and procedures.
Endpoint Engineering – Responsible for managing Laureate’s configuration management tools (Kaseya, JAMF and Asset Explorer)
Asset Management - Maintain an accurate and up-to-date inventory of all end user devices, providing management with monthly and ad-hoc reports
Creation of software distribution packages and scripts for COTS and customized software packages, utilizing Laureate’s configuration management software
Management of the workstation patching environment utilizing Laureate’s deployment tools to ensure all workstations are current with the latest security updates provided by Microsoft and other vendors.
Management of the Mac Endpoint management solution
Management of Laureate’s standard workstation images ensuring application functionality, consistency and all images maintain a high level of security
Maintain workstation integrity ensuring consistent software and operating system versioning
Management of the Virtual desktop infrastructure environment
Managing potentially unwanted application inventory utilizing Laureates workstation configuration management tools
Management of workstation encryption services
Provide guidance on the IT Operations team standards for all workstation deployments
Management of the company MDM Solution
OTHER DUTIES AND RESPONSIBILITIES
May perform other duties and responsibilities that management may deem necessary from time to time.
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE:
7+ years of experience required in the Information Technology field
Minimum 4 years of experience with the creation and distribution of software scripts and packages
Minimum 7 years of experience with all “End User” Windows Operating Systems
Ability to diagnose problems related to software installation
Ability to build Windows Workstations from Bare Metal to production ready
In depth knowledge of Build procedures including experience with SysPrep
Experience with software imaging tools, specifically Windows Deployment Services
Experience managing Mobile Device Management tools
Strong working knowledge of TCP/IP, DNS, DHCP and WINS services
A deep understanding of Asset management systems
Experience managing encryption services
Excellent troubleshooting, problem-solving and organizational skills
Account automation experience is desired
Management of Macs is desired
Scripting experience is required, preferable with PowerShell
Superior customer service skills for interacting with users
Strong written and verbal skills and comfortable preparing documentation of team procedures and guidelines
Detail orientation, and the ability to record, organize, and communicate detail
Occasional travel may be required
Ability to work flexible schedules when required.
Ability to multitask and appropriately prioritize duties
A self-starter who can excel in a team environment of a growing and dynamic enterprise.
A nonpolitical team player who can build immediate credibility with all teams
Experience with Kaseya IT Systems Management Software a plus