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Senior Analyst, Global Quality Controls job in Baltimore

Vacancy has expired

Laureate Education jobs
Maryland (MD), Baltimore
Company Type:  Certified B Corporation
Industry:  Other/Not Classified
Employment:  Full-time
Impact Area:  Education & Training
Company Name:  Laureate Education

Country:  United States
State / Province:  Maryland (MD)
City:  Baltimore


The Global Quality and Controls PMO Senior Analyst is responsible for structuring and reporting on the management process regarding strategic initiatives of the SSC organization. The scope includes strategic initiatives defined by the SSC Senior Management and mitigation efforts to ensure quality and controls in all service centers globally. The role is responsible for the coordination with the service management function at each SSC, maintaining a standardized, structured and transparent project management process, fostering collaboration and proactive communication, as well as instilling process and reporting discipline.


  • Evaluate and propose improvements to quality and controls

  • Develop and implement structured project management process supported by a set of standard reports, governance instances, and processes

  • Manage relevant transformational initiatives:

  • Planning and monitoring methodology and standards

  • Implementation of project governance process

  • Communication standards in line with corporate and operational requirements

  • Coordinate efforts in local SSCs and client institutions to mitigate material and/or significant control deficiencies within the defined SSC scope

  • Develop and implement a set of reports and KPIs to measure compliance with critical policies, procedures, and other regulatory requirements


  • At least Bachelor's degree or equivalent; MBA preferred; in business, finance, accounting, or engineering.

  • 1 to 3 years of relevant experience:

  • Experienced in process management (lean, kaizen, etc.)

  • Experienced in financial processes (purchasing, accounting, controlling, audit, etc.)

  • Proficient with standardization and automation in short business cycles (e.g. retail, consumer goods, media, banks, etc.)

  • Demonstrated problem solving, analysis, and execution experience

  • Experience in matrix organization preferred

  • Fluency in English required; preferred fluency in Spanish and/or Portuguese as well

  • Proficiency in Microsoft Office: Word, Excel, and Outlook

  • PMI certification preferred

  • Six Sigma green / black belt preferred


  • Leadership in cross-functional and project-based teams

  • Strong planning and execution skills

  • Capable of working under pressure

  • Structured and results-oriented

  • Strong analytic and problem solving skills

  • Able to assess risk and make recommendations to management

  • Excellent communications and interpersonal skills including cross-cultural and cross-functional teams and management

  • Ability to influence others to obtain team results

  • Ability to overcome obstacles/challenges to achieve team goals

  • Monitor and administer policy implementation and manages associated organizational risks

  • Able to consult and negotiate with key stakeholders to achieve buy-in and ownership to new or revised policies

  • Able to track, monitor, and communicate relevant KPIs/problems/ issues and suggest alternative approaches or recommendations

  • Able to understand internal/external audit reports on control and compliance issues

  • Able to deliver reports to management and executive audiences and propose improvements

ref: (SB_10915)
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