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Showroom Manager job in Chicago

Carnegie Fabrics LLC jobs
Illinois (IL), Chicago
Company Type:  Certified B Corporation
Industry:  Clothing & Textile Manufacturing
Job Type:  Sales
Employment:  Full-time
Impact Area:  Quality of Life
Company Name:  Carnegie Fabrics LLC

Location
Country:  United States
State / Province:  Illinois (IL)
City:  Chicago
Zip / Postal Code:  60654
Map: 

Description


 Carnegie Fabrics designs and manufactures a broad range of innovative textile and wallcovering solutions for the global Architectural / Design marketplace. Maintaining a strong sustainable responsibility, all our products are PVC free and many are third party environmentally certified contributing to LEED points. With a diverse product line ranging from luxury to performance, Carnegie has a textile solution for any interior. 


Now we’re looking for a new team member who can bring energy and purpose to our growing company.  


Showroom Manager 


As our new Showroom Manager, you’ll become an important member of our team that’s dedicated to supporting our outside sales staff in the A/D community within the Illinois market. Working closely with our Sales Assistant, you’ll make sure that they have everything they need to close sales and create positive experiences in our showroom.  


Most of the time this will involve pulling sample requests and preparing and customizing presentation and marketing materials. In addition, you’ll also be charged with managing our sample and marketing collateral inventory in the showroom, handling and interpreting client and purchaser questions pertaining to product, stock, lead-times, order status, etc. 


When you’re not assisting our sales team, you’ll be doing some sales yourself in our showroom. While we usually only have a few visitors in house every day, you’ll be responsible for making them feel welcome, letting them know about all the amazing solutions and services we have to offer and bridging the relationship to one of the two outside sales representatives.  


We hold several events per year in the Chicago Showroom, including Neocon which entails several months of planning and coordination between various departments including Marketing, Sales and Design. You will be responsible for handling the logistics, opening and closing of the showroom, coordination of events during the show, catering, etc. You will also lead the planning and hosting of various other smaller events throughout the year which are initiated by the Chicago team. 


While stellar email communication skills are vital, you’ll also be working on the phone, updating information in Salesforce, coordinating with our sales service team at Carnegie HQ in New York, checking up on incoming and placed orders, and answering customer inquiries. You will also be in charge of hiring interns as needed. This is a fast-paced job so a sense of urgency, and organization is critical at all times. 


What We’re Looking For 


You’ll thrive in this role if you’re: 



  • Self-motivated – you don’t need someone looking over your shoulder telling you what’s next. You have a good idea of what needs to be done first, and what the next big thing is.

  • Proactive– you anticipate and understand what our sales team needs, and can find opportunities to make the sales process smoother. Samples, presentations, marketing: it doesn’t matter what the task is because you’re always on the ball. 

  • A great communicator –whether it’s customers or coworkers, you can always get your point across and make a good impression. 


Working With Us 


Hours are Monday to Friday from 9:00 to 5:00, working out of our office in Chicago, with an occasional extra day or evening when needed. In addition to your salary, we offer a great benefits package including medical, dental, optical and 401K. After your first year, we also offer $500 annually for you to enroll in any class you like. 


Carnegie Fabrics 


At Carnegie Fabrics, we’re serious about providing a great place to work, being responsible about our environmental impact and providing innovative and artistic products – that’s why we became a B Corporation. We know people love working here because they tell us and because they don’t leave. They love how we celebrate everyone’s birthday, give employees money to donate to charities and give everyone work they can be proud to put their name on. 


We know you’re going to love it too!  


Qualifications 



  • Experience in a customer service/sales environment in a customer-facing role

  • Experience in interior design would be an asset but not critical

  • Strong computer skills, including proficiency with MS Office, Google Docs

  • Experience with, or ability to learn, Salesforce interface

  • Familiarity of the Architectural / Interior Design community would be an asset 


Job Description 



  • Fulfill sample requests daily and enter sample orders for clients

  • Support the sales rep’s in the day to day needs of the field. 

  • Work with Showroom Manager & HQ to maintain and manage accurate inventory levels.

  • Assist customers on the phone and in person in showroom – walk ins & scheduled showroom guests.

  • Generate quotes, reserves, Mock ups, CFA’s & communicate with HQ to ensure a smooth process for the client.

  • Maintain showroom appearance for showroom walk –ins and scheduled guests, specific presentations for reps when they invite clients to showroom, set up presentations displays as new collections come out.

  • Place catering orders for various presentations in the field or events in showroom.

  • Work closely with outside and inside sales teams (Reps, HQ, and Creative Studio).

  • Assisting purchasers/contractors in all aspects to ensure a smooth ordering process such as answering product related questions, availability, understanding the scope of the project, and identifying any issues early on so alternates can be selected or the problems can be resolved in a timely matter. 

  • Following up when necessary with order status, production delays, or any issues that arise and coordinate with the appropriate department at HQ in order to move forward.  

  • Being familiar with each rep’s account list and the needs and demands that come with it which includes current projects, custom projects, ongoing projects, corporate standards, large projects and potential projects which include gathering all pertinent information pertaining to the scope and registering the project in SalesForce.

  • Provide support to outside Sales Reps by communicating project related information.

  • Provide coverage while they are at trade shows, events or on vacation by forward emails and handling phone calls for time sensitive requests such as technical questions/ issues, samples etc. Drafting up responses for them to quickly respond to clients when they are on the go.

  • Support Carnegie Creative (NeoCon & Tradeshows) and HQ (Outages, Afterhours, and SW Samples Dept) when appropriate.  


How to Apply


 Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. 


We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application. 


We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.



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