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Customer Service Officer, Student Facing Role, Based on Campus job in Sydney

Laureate Education jobs
Other, Sydney
Company Type:  Certified B Corporation
Industry:  Other/Not Classified
Employment:  Full-time
Impact Area:  Education & Training
Company Name:  Laureate Education

Country:  Australia
State / Province:  Other
City:  Sydney


Laureate Australia, part of Laureate International Universities (LIU), is a strengths based educator that lives by the motto 'Here For Good'. Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We are the largest Public Benefit Corporation (B-Corp) in the world, which means Laureate is a certified force for good. We believe in the power of education to transform lives and put people at the heart of everything we do.

The LIU network comprises Laureate Australia, which includes some of Australia's iconic education brand Torrens University Australia, which offers a growing range of degree programs to students all over Australia, into the Asia-Pacific region and beyond.

We are recruiting multiple roles across our Sydney CBD Campuses!

Job Description

About the Role and what you can expect

In this energetic and engaging role based on campus, you will bring the campus to life, providing high-quality face-to-face customer concierge services and a happy and helpful service for the campus community.

Key Responsibilities:

  • Providing outstanding customer service to staff, students, prospective students and the broader campus community via a "one-stop-shop" campus hub

  • Supporting the delivery of student programs, events and activities

  • Managing and resolving customer enquiries

This role is for a passionate customer service superstar, driven to exceed the students' expectations and excited to work for an organisation that is global, connected and designed for you.

Desired Skills and Experience

Skills, Knowledge and Qualifications

  • Previous experience in a customer service role

  • Outstanding customer service skills

  • Strong verbal and written communication skills

  • A positive outlook on solving problems and works well as part of a team

  • Strong attention to detail and the ability to work in a fast-paced, ever-changing environment

Want to be part of the Laureate Team?

Apply Online

Thank you for wanting to be a part of the Laureate Team! You can apply online as we will be reviewing applications as we receive them. We appreciate your interest and application, but please note that only shortlisted candidates will be contacted.

Should there be a suitable role in the future, we will continue to keep you in mind. Likewise, you are welcome to apply to other roles advertised.

ref: (SB_11090)
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