Sign in
Employer registration
Employer registration
Forgot password
Forgot password
Sign in
Sign in
Employer registration
Find Meaningful Work

Operations Manager job in Calgary

Fiasco Gelato jobs
Alberta, Calgary
Company Type:  Certified B Corporation
Industry:  Manufacturing - Other
Job Type:  Operations
Employment:  Full-time
Impact Area:  Food & Nutrition
Company Name:  Fiasco Gelato

Country:  Canada
State / Province:  Alberta
City:  Calgary
Zip / Postal Code:  T2E7M2


Hello. We’re Fiasco, a small batch and wholesale artisan gelatiere located in Calgary, Alberta.

We’re doing our best to get back to the way things used to be…simple, honest and filled with passion. Join us in our pursuit to make the world a better place, one tiny spoonful at a time! ~ Team Fiasco

Fiasco Gelato is looking to add some more amazing people to our all-star roster as we continue to grow. We have built the company through our connection to our customers and community and BIG things are on the horizon!

Job Summary

The Operations Manager will work with closely with the production and logistics team to improve the quality of our overall operation procedure, procurement and best practice procedures. Reporting to the Chief Idea Officer & CEO, the  Operations Manager will oversee the day-to-day operation and through coaching, training and exceptional leadership. The Operations Manager is responsible for effectively and efficiently managing the development and direction of the team to drive the growth of revenue, productivity and promote high quality customer satisfaction while building relationships and ensuring the integration of strategic plans with company operations. Upon 6 months, pod leads will report directly to the Continuous Improvement lead, graduation to VP of Operations in 2-3 years upon successful delivery of KPIs.

Job Duties and Responsibilities:

  • Work closely with the CEO to establish the overall vision and direction for operations including production, quality, and cost saving initiatives.

  • Establish, lead and maintain a data-driven continuous improvement effort within the company.

  • Develop, design and implement new strategies for creating or improving processes and procedures to improve corporate performance

  • Develop, implement, monitor and improve health and safety initiatives for the organization, ensuring all health and safety standards are met or exceeded

  • Oversee the day-to-day supervision of team members in production and logistics pods

  • Monitor departmental performance against goals financially and operationally to ensure that progress is being made.

  • Meet regularly with team leaders; facilitate resolution of issues/problems

  • Responsible for appropriate staff levels to meet requirements of operations pod

  • Enhance and develop policies, procedures and service systems to meet the goals of the company

  • Ensure efficient operations and customer service

  • Ensure that all reporting employees adhere to company rules and guidelines

We would love it if you:

  • Have a Bachelor’s degree and minimum of 5 years experience in an Operations Management role

  • A strong analytic skill set with the ability to provide actionable recommendations based on KPIs

  • Value strong teamwork and are able to effectively participate and motivate others working within a team environment

  • Have excellent written and oral communication skills; able to present to all levels within the organization as well as customers

  • Are goal oriented, confident, outgoing, and able to succeed under pressure within a competitive environment

  • Able to adapt to new technology- GSuite, Slack, Weekdone etc.

  • Are highly proficient in Microsoft Excel. Desired knowledge includes pivot tables, lookups, chart and graph creation, etc.

  • Have a high level of organization

The Perks:

  • Get in on building the next big thing and have a chance to grow your career as we grow a legendary company!

  • Tickets to some of Calgary’s best festivals, concerts and conferences

  • All the gelato you can eat, we take quality seriously, so seriously we’re willing to taste test every batch.

  • Weekly employee pint of gelato or sorbetto to share with your friends and family

  • Profit sharing program

  • Team lunch everyday and snacks for days

  • Personal development fund

  • Beer o'clock

  • Giving gang

  • and we're just getting started!

We’re a very close knit team and we do awesome all the time which means our standards are high. Think you have what it takes to be a part of our team?

Send us your resume and a cover letter that answers:

1. What value you would bring to our team? (other than being positive, we consider that price of admission)

2. What is your favourite brand/company and WHY?

3. Why do you want to work for us?

4. What makes you weird?

PLEASE NOTE: Your resume will not be reviewed unless you send a cover letter answering the questions above!!

ref: (26875)
Back to search results