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Senior Housekeeping Attendant job in Australia

Vacancy has expired

Laureate Education jobs
Other, Australia
Company Type:  Certified B Corporation
Industry:  Other/Not Classified
Employment:  Full-time
Impact Area:  Education & Training
Company Name:  Laureate Education

Country:  Australia
State / Province:  Other
City:  Australia


Laureate Australia, part of Laureate International Universities (LIU), is a strengths based educator that lives by the motto 'here for good.' Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We are the largest Public Benefit Corporation (B-Corp) in the world, which means Laureate is a certified force for good. We believe in the power of education to transform lives and put people at the heart of everything we do.

As part of an innovative collaboration, The Waldorf Leura Gardens Resort now operates under Blue Mountains International Hotel Management School (BMIHMS). The resort serves as a space for students training in 5-star customer service to complete their degree, guided by fully qualified hospitality professionals. It is one of only a handful of hotels, worldwide, run by an educational institution.

Job Description

About the Role and what you can expect

The Housekeeping Supervisor is responsible for effectively supporting the Executive Housekeeper in the successful running of the operations of the Housekeeping department in the Hotel side of the Campus Hotel. This includes the day-to-day operational function as well as training and monitoring of staff during Housekeeping operations to ensure guests and student expectations are achieved to a continuously improving standard of excellence. Supervision and control of cleaning and servicing of all bedrooms and effective teamwork in public areas, laundry, cleaning and maintenance plus leadership, problem solving and decisiveness are critical for success in this role.

Key responsibilities include:

  • Supervising and assisting in all areas of Housekeeping as rostered including rooms, laundry, public areas and other operational areas requiring assistance

  • Implementing staff weekly/monthly rosters

  • Ensuring all staff equipment and supplies are ready for commencement of shifts and signed out

  • Ensuring staff work allocation sheets are ready for commencement of shifts

  • Monitoring room cleanliness through inspections and updating Property Management System (PMS)

  • Reporting and monitoring maintenance requirements and regularly implement general cleaning, projects and maintenance schedule for rooms per term in addition to day-to-day requirements, in consultation with the Executive HK

  • Reporting, logging and managing lost property according to BMIHMS procedure

  • Providing support to the Executive Housekeeper as required

  • Ensuring that all service areas are checked and locked at the close of the shifts

  • Ensuring at close of shifts all staff keys, work mobile phones and equipment are signed in and work sheets are completed

  • Participating in quarterly spring-cleaning and supervise vacation contract staff, ensuring cleaning is to the required level

Training Responsibilities:

  • Plan, lead and conduct workshops for current and new staff in consultation with the Executive Housekeeper

  • Review and maintain departmental policies and procedures and update in consultation with the Executive Housekeeper as appropriate

  • Maintain knowledge of latest trends in Housekeeping and ensure this is incorporated into staff training and briefings, etc. to maintain industry currency, evidenced through recommendation of, and participation in, professional development and industry related learning activities

Desired Skills and Experience

Skills, Knowledge and Qualifications

  • At least two years’ experience in a similar role

  • Completion of a Certificate IV Hospitality or equivalent

  • Evidenced supervisory experience within Housekeeping in a 4-5 star hotel/resort environment

  • In depth knowledge of housekeeping services – including a solid understanding of effective cleaning methods, equipment, chemical use, and manual handling techniques

  • High standard of personal presentation, professionalism and the upkeep of standards are maintained at all times

  • Ability to achieve departmental Key Performance Outcomes (KPO) with diverse nationalities and different learning styles of staff

  • Strong communication skills

  • Attention to detail and a quality orientation

  • Flexibility to changing priorities

  • Customer focused and able to deliver to a high level of service

  • Pro-active and highly motivated team participant

  • Friendly and outgoing personality with a clear customer focus

  • Proficient in MS office applications and able to use Opera or similar hotel system

Want to be part of the Laureate Team?

Apply Online

Thank you for wanting to be a part of the Laureate Team! You can apply online as we will be reviewing applications as we receive them. We appreciate your interest and application, but please note that only shortlisted candidates will be contacted.

Should there be a suitable role in the future, we will continue to keep you in mind. Likewise, you are welcome to apply to other roles advertised.

ref: (SB_11150)
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