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Operations Manager job in Calgary

Fiasco Gelato jobs
Calgary, Alberta
Company Name:
Fiasco Gelato
Company Type:
Certified B Corporation
Consumer Packaged Goods Manufacturing
Impact Area:
Food & Nutrition
Job Type:

State / Province:
Zip / Postal Code:


Applicants will be accepted until March 4, 2018 at 11:59pm MST, and interviewees will be contacted by phone in the following 2 weeks.



Handcrafting our Gelato, telling our story, designing, number crunching, delivering, pouring a perfect latte, and even making team lunches, we do it all ourselves, in-house. Think you got what it takes?

Our state of the art HQ and production facility is where the magic happens! The production team is the heartbeat of our business, as we handcraft all of our products, and 6 sets of hands touch every pint. This is a tight team of doers, makers, and creators.

The Operations Manager will work closely with the production and logistics team to improve the quality of our overall operation procedure, procurement and best practice procedures. Reporting to the CEO, the Operations Manager will oversee the day-to-day operation through coaching, training and exceptional leadership. The Operations Manager is responsible for effectively and efficiently managing the development and direction of the team to drive efficiency, productivity, quality and financial improvements while building relationships and ensuring the integration of strategic plans with company operations. Graduation to VP of Operations in 2-3 years upon successful delivery of KPIs.

The responsibilities of this position include:

  • Work closely with the CEO and current operations leads to understand the overall vision and direction for operations including production, logistics, warehousing, quality, and cost saving initiatives.

  • Develop, design and implement new strategies for creating or improving processes and procedures to improve the company.

  • Ensure all health and safety standards are met or exceeded.

  • Oversee the day-to-day operations of the production side of the business, supervising team members in production and logistics pods.

  • Monitor departmental performance against goals financially and operationally to ensure that progress is being made.

  • Meet regularly with team leads; facilitate resolution of issues/problems.

  • Responsible for appropriate staffing levels to meet requirements of operations pod.

  • Enhance and develop policies, procedures and service systems to meet the goals of the company.

  • Understand and be able to participate in the activities of team members engaged in the production and processing of goods, batching, filling and packaging.

  • Understand and have the ability to design work schedules, assignments, and production sequences to meet production goals.

  • Collaborate with other leads to coordinate operations and activities within or between departments.

  • Troubleshoot manufacturing equipment issues as they arise.

  • Understand and observe manufacturing equipment indicators to ensure that operators conform to production or processing standards.

  • Partner with other leads to implement Lean principles and practices.

  • Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.

  • Collaborate with Quality team on employee training to ensure food safety and product quality requirements are followed.

  • Conduct employee training in equipment operations, including health and safety procedures.

  • Be able to lead shift start-up meetings to ensure information is relayed between shifts.

  • Communicate employee performance expectations, provide coaching and conduct performance reviews.

  • Participate in planning staffing levels, assist with hiring process and onboard new team members.

 You’re the right person if you can deliver on the ten things that require zero talent:

  • Being on time

  • Work Ethic

  • Effort

  • Body Language

  • Energy

  • Attitude

  • Passion

  • Being Coachable

  • Doing Extra

  • Being Prepared

WE WOULD LOVE IT IF YOU: (The requirements of this position are)

  • Bachelor’s degree, preferred.

  • 2-4 years of production management experience in a manufacturing environment.

  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture of products.

  • Knowledge of employee safety, food safety and quality programs (CFIA).

  • Strong analytical and problem solving skills.

  • Excellent interpersonal skills and a collaborative management style to create an engaged, motivated and high performing team.

  • Value strong teamwork and are able to effectively participate and motivate others working within a team environment

  • Have excellent written and oral communication skills; able to present to all levels within the organization as well as customers

  • Are goal oriented, confident, outgoing, and able to succeed under pressure within a competitive environment

  • Able to adapt to new technology- GSuite, Slack, 15five etc.

  • Are highly proficient in Microsoft Excel. Desired knowledge includes pivot tables, lookups, chart and graph creation, etc.

  • Have a high level of organization

  • A deep love for gelato

  • Flexibility to work early mornings, nights, weekends and occasional overtime

  • Ability to stand for duration of shifts

  • Ability to lift 50 pounds

The Perks:

Members of Team Fiasco enjoy awesome benefits and share in our financial success, proudly offered to eligible part-time and full-time Team members, including:

  • Extended Health & Wellness Coverage (medical, dental, vision, out-of-Canada emergency medical with best doctors, critical illness and Long Term disability)

  • Flexible Work Hours and Paid Time Off

  • Family Friendly Schedules, and Paid Family Leave

  • Adventure Time - Permitted additional travel as the role permits

  • Paid Volunteer Time

  • Competitive Compensation, a Bonus Program and the Opportunity to Own a Piece of Fiasco Through our Equity Incentive Plan.

  • Payday Advance Assistance

  • Personal Development Fund

  • All the Gelato You Can Eat!

  • In-House Coffee Bar

  • Team Lunch Everyday

  • Beer O'clock

  • Giving Gang

  • … and we're just getting started!

When you send us your resume, you must include and a cover letter that answers the following 4 questions, or you will not be considered:

1. What value you would bring to our team? (other than the 10 things above, because they require zero talent)

2. What is your favourite brand and why?

3. Why do you want to work for Fiasco?

4. What makes you weird?

What started as a small gelato shop in 2003, Fiasco Gelato has now quickly become the industry leader in gelato not only for our commitment to the craft but also for our approach to doing business differently.

Fiasco’s unique flavour offerings, one of a kind packaging & passionate brand promise in building something that matters is the steady foundation for creating this company that pushes the limits on what it means to be an innovative culture and a steward for the environment and community.

Fiasco’s leadership has been recognized as one of Canada’s fastest growing companies 3 years in a row; Was acknowledged as the 2014 Break out Business of The Year, and has received the nod for several empowering community awards; not to mention we are a leading certified B Corp. In just under four years of our first pint hitting grocers shelves, Fiasco is now available in over 1600 retailers across Canada.

In our pursuit of contributing to the local economy, we do our best to hire local talent.  Fiasco is an equal opportunity employer and does not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification.

The purpose driven team at Fiasco stands by our mission to enrich people’s lives.

We just happen to do it by making gelato.


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