Admissions Specialist job in St. Augustine
Performs a broad range of admissions and records functions including advising candidates on application and prerequisite requirements; evaluation of transcripts for GPA calculations; coordination of student related functions and other duties related to student admissions.
•Provides essential information related to admissions requirements and enrollment processes to prospective students by phone, email or in person; acts as subject matter expert regarding the University’s enrollment requirements and programs.
•Manages advising appointments in person and over the phone for prospective students.
•Evaluates applicant credentials, including evaluation of transcripts, standardized test scores, and supporting documentation. Calculates specified GPA’s for admission consideration.
•Maintains student files from inquiry to matriculation in CRM database(s) in compliance with University policies and procedures, and FERPA requirements.
•Monitors performance of online applications and automated processes and works with Director of Admissions to improve and update as needed.
•Tracks applicants as they move through the admission process, communicates as needed in addition to automated communication.
•Sends out all correspondence to applicants up to acceptance; acceptance emails, denial emails, waitlist emails, interview invitations, etc.
•Compiles admissions data for final decisions by the Admissions Committee, submits Admissions’ Recommendations
•Tracks completed applicants and sends invitations for interviews.
•Manages all applications and admissions for the Non-Degree Seeking Program from prospective student to enrolled student.
•Manages all applications and admissions for the Post-Professional Programs from prospective student to enrolled student.
•Works with Admissions Coordinators on all three campuses to ensure consistence, continuity and efficiency of advisement, as well as admissions policies and procedures across all locations.
•Manages campus visit program: scheduling visits, managing student tour guides, candidate advisement following tour, recording data related to campus visits/tours, and reporting data to the Director of Admissions.
•Collaborates with Director of Admissions, and other stakeholders to plan, direct and host candidate interview sessions.
•Assists the college relations representatives and marketing team with information sessions (virtual and face to face) and other prospective student marketing events, as needed. Serves as back-up for College Relations Representative for off-site events.
•Receives and records application fee and deposit payments assists the Director of Admissions in preparing daily check report for finance office (listing all application fees and deposits received).
•Leads or participates in student related functions such as Open House.
•Serves on University Committees as assigned.
•Supports and demonstrates student-centered behaviors.
•Establishes and maintains cooperative and effective working relationships with others.
•Provide backup support to other team members as needed and during absences.
•Maintains office area in a neat and professional manner.
•Performs duties in support of University’s core values.
•Upholds University’s professional, ethics and integrity standards.
•Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars, literature.
•Other duties as assigned.
KNOWLEDGE, SKILL AND EXPERIENCE:
•Professional, welcoming demeanor with “World Class” customer service approach to internal and external customers.
•Excellent telephone and email etiquette.
•Strong organizational and time management skills; ability to multi-task and prioritize.
•Team focused; willing to help others.
•Exhibits professional demeanor with strong communication and presentation skills.
•Self-motivated and able to perform with minimal supervision.
•Exhibits passion for supporting students’ commitment and success in higher education.
•Experience with Infomaker or other equivalent report writing software.
•Ability to make basic arithmetic calculations including addition, subtraction, multiplication and division and ability to calculate GPAs to support admissions decisions.
•Basic office clerical skills; proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) as well as using customer relationship management systems and the ability to learn new systems quickly.
•Knowledge of prerequisites for programs offered by the University of St. Augustine for Health Sciences.
•Familiarity with the needs of international students and a diverse student population.
•High school diploma or equivalent (GED).
•Minimum of three years in University Admissions with at least two years of experience evaluating college transcripts.
•Previous sales and/or customer service experience desirable.
•Ability and willingness to work occasional evening and weekend hours and to travel overnight.
•Valid driver’s license for State of residence and at least minimum liability insurance required by State.
•Reliable transportation and ability to travel within United States as necessary.
•Must be able to lift up to 15 pounds.
•Must be able to sit for long periods of time and use/read computer keyboard and screen.