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Associate Enrollment Advisor job in Columbia

Laureate Education jobs
Columbia, Maryland
Company Name:
Laureate Education
Company Type:
Certified B Corporation
Other/Not Classified
Impact Area:
Education & Training

United States
State / Province:



As an Enrollment Advisor for the University of Liverpool-Online Programmes you will
advise, educate, consult, support, enroll and retain qualified potential students in achieving their professional and personal goals by enrolling in one of our higher education offerings. This role is critical to the business as it is the first impression potential candidates receive from the University of Liverpool Online Programmes. Enrollment Advisors' performance is assessed based on Key performance metrics, including attitude, working relationships, and communication. All Enrollment Advisors actively participate in training sessions and activities to facilitate student enrollments and team collaboration.


  • Contribute to the growth of The University of Liverpool – Online Programmes and to new students enrollments by assessing potential applicants and determine if they are qualified to apply and enroll in various academic programs offered within the University;

  • Use a consultative sales approach to guide and support prospective students through the enrollment process;

  • Responsible for accurately projecting individual enrollment numbers each quarter;

  • Contribute as an individual performer based on team enrollment goals;

  • Receive and follow-up professionally on potential students via phone, email, fax, direct mail and student inquiries relating to obtaining advanced degrees;

  • Keep accurate records and follow organizational policy to maximize business opportunities;

  • Build rapport and provide guidance for students interested in obtaining a degree or certificate program based on the prospective student’s desired goals or career interest;

  • Provide a positive and superior student experience;

  • Consistently seek opportunity to enhance student growth by referral generation;

  • Maintain a high level knowledge of current products, processes, policies and industry;

  • Demonstrate expertise in various steps of the enrollment process including specialized areas such as finances;

  • Ensure readiness and availability to make and receive correspondence and communication throughout the entire shift;

  • Create consistent and observable documentation in a regulated environment and throughout the student cycle;

  • Demonstrate strong team relationships by working collaboratively with direct team and other departments;

  • Ability to counsel student concerns through active listening;

  • Actively participate in continuous training and special projects;

  • Perform other duties as assigned or apparent;

  • Understand and communicate the value propositions of the University of Liverpool Online Programmes, and those of our competitors, in order to be able to provide an excellent student experience by offering the right program and start date;

  • Must comply with Laureate code of business conduct and ethics policy in all professional activities.


  • Minimum of 1 year of sales, customer service, account management or relationship building experience required;

  • Bachelor’s Degree highly preferred;

  • Proven experience working in a short sales cycle environment is ideal;

  • Working knowledge of Microsoft Office (Word, Excel, Power Point) required;

  • Must possess confident telephone presence;

  • Must possess excellent verbal, written and interpersonal communication skills;

  • Must be self-motivated and able to work effectively in a team environment;

  • Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards;

  • Possess high level understanding of products and degree programs offered to students;

  • Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities;

  • Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment;

  • Must possess ability to receive constructive feedback and demonstrate accountability;

  • Must possess critical thinking, problem solving skills and good judgment;

  • Must successfully complete Enrollment Advisor training, including product evaluations and telephone assessments before being certified as an Enrollment Advisor;

  • Must maintain confidential student data in line with the Laureate Code of Conduct and Business Ethics policies.

ref: (SB_12668)
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