Technical Account Manager (Project Team) job in San Francisco Bay Area

Varsity is a technology consulting and IT managed service provider serving companies throughout the San Francisco Bay Area. Our clients span educational institutions, non-profits, healthcare, mission-driven businesses. IT can be a challenging job, but at Varsity you’ll be able to work together to do good every day. We are proud to be a B-Corporation focused on making life better for our employees, their families, our clients, our community and our environment through performance, transparency and accountability. When you join us, you will be a part of that purpose. You will work with great people who care about what they do, who bring a positive attitude to work, who like to have fun, and who enjoy making an impact.

Varsity Technologies is seeking a highly motivated professional for the position of Technology Account Manager for our projects team. In this role you will have the opportunity to provide a wide variety of IT project management and technology account management services to Varsity customers and internal teams. You will be responsible for managing existing client relationships, technology planning, and IT project management. This position reports to the Manager of Infrastructure, Projects and Onboarding.

Primary Duties and Responsibilities:

* Manage client technology onboarding process and project work: working with IT project team to create clear onboarding timeline, manage team members and clients to meet deadlines, manage the technology onboarding project, prepare and distribute progress reports; manage risk and issues, manage client expectations and communications throughout the onboarding process, and empower and unite team members throughout the project.

* Enhance client experience through high-level and high-touch account relationship management: schedule regular client project and account management meetings, create, maintain, update and manage each client’s technology plan, manage client communications and internal communications about the client, strong management of client expectations, and provide exceptional customer service.

* Design and maintain client technology plans which includes but not limited to: cost analysis, budgeting, third party vendor engagement, platform standardization, high level technology solution analysis, development of technology plans/roadmap and presenting to the clients. You should be well-versed enough in proposed technical solutions to communicate effectively with internal team members, and instill client confidence in Varsity Technologies technical expertise, as well as investigate new technologies that will improve business operations.

Qualifications:

* Minimum of 3 years of progressive IT project management experience and/or account management in a direct customer facing role

* Minimum of 2 years of client facing work, specifically with C-Suite executives and technology departments

* Sufficient level of technical background to provide highly-credible leadership  to internal team and clients to accurately and objectively evaluate complex project risk and issues.

* Proven track record of successfully implementing hardware and technology infrastructure projects using Agile methodologies

* Preferred but not required:Certifications: Microsoft, PMP, ISC2, and Comptia, Scrum Master, ITIL certificationsPrior experience with SCRUM/Agile methodologies, Microsoft Project and Visio

* Bachelor’s degree preferably in information systems, project management or related fieldStrong leadership skills, strategic implementation, communication skills, and technology planning

Varsity Technologies is an equal opportunity employer looking to develop a diverse workforce that shares in our corporate and community values. In accordance with applicable law, Varsity Technologies does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. We offers a high-quality benefits package, 401(k) plan, and an array of work/life benefit options.

EOE/AA/Vets

https://varsity-technologies.workable.com/j/0EC464BF78