Information Technology Associate job in San Francisco Bay Area

About the company:

Varsity is a technology consulting and IT managed service provider serving companies throughout the San Francisco Bay Area. Our clients span educational institutions, non-profits, healthcare, mission-driven businesses. IT can be a challenging job, but at Varsity you’ll be able to work together to do good every day. We are proud to be a B-Corporation focused on making life better for our employees, their families, our clients, our community and our environment through performance, transparency and accountability. When you join us, you will be a part of that purpose. You will work with great people who care about what they do, who bring a positive attitude to work, who like to have fun, and who enjoy making an impact.

Varsity Technologies is seeking a highly motivated IT professional for the position of Information Technology Associate for our field services team. In this role you will have the opportunity to provide a wide variety of on-site customer-facing IT help desk support services to Varsity customers. This position also requires the ability to work independently, use excellent judgement in time-sensitive situations, exceptional time-management skills, and the ability to adapt to changes as they arise.

This position reports to the Director of Managed Services.

Primary Duties and Responsibilities:

On-site IT technical support and troubleshooting for T1 or T2 tickets for clients in/around the San Francisco Bay Area.Close technology support tickets in a courteous, efficient and effective manner.Detailed documentation of technology diagnostics and ticket resolution. Flexible schedule at variety of Bay Area clients in a Monday-Friday 8am-6pm IT operation with occasional weekend project work.

Qualifications:

Minimum of 2 years in a technology service help desk or similar roleMinimum of 1 year of experience in a direct customer facing roleSystems experience: MS Active Directory, Exchange 2010/2013, basic SQL databases, VMware/vCenter, Citrix XenApp/XenDesktop, group policy managementNetworking experience: Meraki, Cisco, firewall (FortiGate and CiscoASA), Citrix NetScaler, TCP/IP protocol, IP addressing, VPN, networking design, SSL certificatesPublic/private cloud technologies like Office 365, Google apps, etc.Ability to configure and maintain firewalls, switches, wireless access points, physical servers, storage systems (RAID, iSCSI, etc.), UPSBackup solutions and methodology (local and offsite replication)Experience configuring and supporting client operating systems Microsoft Windows and Mac OS XExperience with iOS and Android (mobile devices and tablets)Valid California driver's license and car insuranceDriving record in good standingAuthorization to work in the USAOptional IT certifications/training: Microsoft (MCP, MCSA, or MCSE), Citrix (CCEA or CCIA), SonicWall (CSSA), Cisco (CCNA), VMware (VCP), Fortinet (NSE4), Veeam (VMCE), Meraki

Varsity Technologies is an equal opportunity employer looking to develop a diverse workforce that shares in our corporate and community values. In accordance with applicable law, Varsity Technologies does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. We offers a high-quality benefits package, 401(k) plan, and an array of work/life benefit options.

EOE/AA/Vets